This section describes the tests that were conducted with BMC Remedy IT Service Management (BMC Remedy ITSM), BMC Service Request Management, BMC Knowledge Management, and BMC Atrium Configuration Management Database (CMDB) applications to establish the performance benchmarks. The topics include:
- BMC Remedy AR System test environment
- Definition of performance benchmark use cases
- Software component performance benchmark configuration settings
The topics in this section describe the test environment and provide the test results for the small customer model, which represents customers with 300 Concurrent users. For these tests, a concurrent user is defined as a user that executes a specified number of transactions per hour. See the tables in Methodology for a description of the test use cases, including the the number of transactions per hour tested for a concurrent user. The user scenarios and workloads used in the performance and scalability tests were derived from actual customer cases.
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