Overriding the internal Crystal Reports qualification
This topic contains information about overriding the internal Crystal Reports qualification.
To run the BMC Remedy ITSM reports by using a data qualification other than the internal Crystal Reports qualification, you must override the default qualification.
To override the default qualification
Set the Override Query In Report field to Yes.
This option overrides the default qualification with the qualification that is built into the Report Console form (as indicated by the Qualification field value). Then, when the report is run by any user, the override takes effect.
You can configure ODBC settings for Crystal Reports to eliminate the logon prompt when running reports. For information, see Integrating Crystal Reports with BMC Remedy AR System.