This documentation applies to the 8.1 version of Remedy IT Service Management Suite, which is in "End of Version Support." You will not be able to leave comments.

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Overriding the internal Crystal Reports qualification

This topic contains information about overriding the internal Crystal Reports qualification.

To run the BMC Remedy ITSM reports by using a data qualification other than the internal Crystal Reports qualification, you must override the default qualification.

To override the default qualification

Set the Override Query In Report field to Yes.
This option overrides the default qualification with the qualification that is built into the Report Console form (as indicated by the Qualification field value). Then, when the report is run by any user, the override takes effect.

Tip

You can configure ODBC settings for Crystal Reports to eliminate the logon prompt when running reports. For information, see Integrating Crystal Reports with BMC Remedy AR System.

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