This documentation applies to the 8.1 version of Remedy IT Service Management Suite, which is in "End of Version Support." You will not be able to leave comments.

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Options for the silent .txt file

In the silent.txt file, add or modify the options for the installation that you want to run.
The following table lists the parameters for the silent.txt file.

Parameters for the silent.txt file



Installation location

-P installLocation=

The installation path for the application and components on the BMC Remedy AR System server.


AR System server Administrator Logon Information


The fully qualified domain name of the BMC Remedy AR System server where you want to install the application.


The port number your BMC Remedy Administrator assigned clients to connect to the BMC Remedy AR System server. The default port number is 0.


The default user name is Demo.


The default password is blank. Passwords can be in clear text or encrypted. BMC recommends that you encrypt your passwords. See Encrypting passwords.



The applications that you want to install, separated by a semin-colon.



English is the only language supported in silent mode.


Type the two-letter value of one or more languages separated by a semicolon (;). The values are:

  • en (English)
  • fr (French)
  • de (German)
  • it (Italian)
  • ja (Japanese)
  • ko (Korean)
  • pt_BR (Brazilian Portuguese)
  • ru (Russian)
  • zh_CN (Simplified Chinese)
  • es (Spanish)
    You can type the values in any order.
    Note: Because en (English) is the default language, you do not need to specify this language.


The values are:

  • BRL (Brazilian Real)
  • CAD (Canadian Dollar)
  • CNY (Chinese Yuan Renminbi)
  • EUR (Euro)
  • GBP (UK Pound Sterling)
  • JPY (Japanese Yen)
  • KPW (North Korean Won)
  • KRW (South Korean Won)
  • USD (United States Dollar)
    Note: The default value is USD.

Sample Data


Values are true and false. True installs sample data.



Values are true (default) and false. True deletes the ITSM attributes from the CDM after the upgrade is finished.


Values are true and false. True exits the installer to examine the data. False continues the upgrade.


Type value in milliseconds to configure maximum time to wait if the AR System server delays in restarting.



Values are true and false. True does not process multi-tenancy records (because there is multi-tenancy workflow customization. No processes multi-tenancy records (because no there is no multi-tenancy workflow customization).


Values are yes and no. Required only if re-running the installer and for first run, you tried to upgrade applications and selected -J MULTI_TENANCY_WORKFLOW_CUSTOMIZED=true. Do not run -J ARE_CUSTOMIZATIONS_RECONCILED= and -J MULTI_TENANCY_WORKFLOW_CUSTOMIZED= during the same run.


Values are true and false. Required for upgrade or re-run of installer after upgrade in first run. True applies the multi-tenancy fixes. No does not apply the fixes if there are more than 20 million records.

This version of the documentation is no longer supported. However, the documentation is available for your convenience. You will not be able to leave comments.