This documentation applies to the 8.1 version of Remedy IT Service Management Suite, which is in "End of Version Support." You will not be able to leave comments.

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Modifying Incident Management templates

This topic describes how to modify an Incident Management template.

To modify an Incident Management template

  1. From the Application Administration Console, click the Custom Configuration tab.
  2. From the Application Settings list, choose Incident Management > Template > Template and click Open.
    The Incident Template Selection dialog box appears.
  3. In the Viewing Templates for Support Group field, select the appropriate support group.
    The list of templates displays the templates for that support group.
  4. Select the template and click View.
  5. Make the necessary modifications.

This version of the documentation is no longer supported. However, the documentation is available for your convenience. You will not be able to leave comments.