This documentation applies to the 8.1 version of Remedy IT Service Management Suite, which is in "End of Version Support." You will not be able to leave comments.

To view the latest version, select the version from the Product version menu.

Modifying and deleting templates

You can only modify and delete templates when you belong to the authoring group.

To modify a change, release, or activity template, follow the modifying information procedure described in Performing common Foundation tasks.

To modify an incident template, follow the procedure described in Configuring Incident Management templates.

To delete a change, release, or activity template, search for the template you want to delete, and in the list of templates, select the template you want to delete. To delete a template, change its status field value to Delete and then click Save.

This version of the documentation is no longer supported. However, the documentation is available for your convenience. You will not be able to leave comments.

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