Mixed version upgrades
BMC Remedy ITSM Suite version 8.1 introduces the ability to selectively upgrade BMC Remedy ITSM applications.The following table describes various scenarios in which you can choose to upgrade an application or retain the existing version, depending on whether you have an earlier version of BMC Knowledge Management installed.
Installed suite version |
BMC |
BMC Knowledge Management |
BMC Remedy ITSM Suite 8.1 core application check boxes |
Action |
---|---|---|---|---|
7.6.04 and later |
No |
Not selected and not locked |
Pre-selected and locked |
Only the BMC Remedy ITSM Suite 8.1 core applications are upgraded. |
7.6.04 and later |
No |
Selected and not locked |
Remain selected and become unlocked |
You can:
|
7.6.04 and later |
Yes |
Pre-selected and not locked |
Pre-selected and not locked |
You can:
|
7.6.04 and later |
Yes |
Deselected |
Become selected and locked |
Only the BMC Remedy ITSM Suite core applications are upgraded. |
7.6.03 and earlier |
No |
Not selected and not locked |
Pre-selected and locked |
Only the BMC Remedy ITSM Suite core applications are upgraded. |
7.6.03 and earlier |
No |
Selected and not locked |
Remain selected and locked |
All of the BMC Remedy ITSM Suite core applications are upgraded and BMC Knowledge Management 8.1 is installed. |
7.6.03 and earlier |
Yes |
Pre-selected and locked |
Pre-selected and locked. |
All of the BMC Remedy ITSM Suite core applications and BMC Knowledge Management are upgraded. |
Note
You can choose not to upgrade BMC Service Request Management to version 8.1. However, for successful integration with BMC Knowledge Management 8.1, you must upgrade BMC Service Request Management to version 7.6.04 SP2.
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