This documentation applies to the 8.1 version of Remedy IT Service Management Suite, which is in "End of Version Support." You will not be able to leave comments.

To view the latest version, select the version from the Product version menu.

Mixed version upgrades

BMC Remedy ITSM Suite version 8.1 introduces the ability to selectively upgrade BMC Remedy ITSM applications.The following table describes various scenarios in which you can choose to upgrade an application or retain the existing version, depending on whether you have an earlier version of BMC Knowledge Management installed.

Installed suite version

BMC
Knowledge Management installed

BMC Knowledge Management
8.1 check box

BMC Remedy ITSM Suite 8.1 core application check boxes

Action

7.6.04 and later

No

Not selected and not locked

Pre-selected and locked

Only the BMC Remedy ITSM Suite 8.1 core applications are upgraded.

7.6.04 and later

No

Selected and not locked

Remain selected and become unlocked

You can:

  • Deselect the BMC Remedy ITSM Suite 8.1 core applications to perform a standalone BMC Knowledge Management 8.1 installation
  • Leave at least one BMC Remedy ITSM Suite 8.1 core application selected to upgrade all core applications, and install BMC Knowledge Management 8.1

7.6.04 and later

Yes

Pre-selected and not locked

Pre-selected and not locked

You can:

  • Deselect BMC Knowledge Management 8.1 to upgrade the BMC Remedy ITSM Suite core applications only
  • Deselect the BMC Remedy ITSM Suite 8.1 core applications to upgrade BMC Knowledge Management only
  • Leave at least one BMC Remedy ITSM Suite 8.1 core application selected to upgrade all core applications, and upgrade BMC Knowledge Management as well

7.6.04 and later

Yes

Deselected

Become selected and locked

Only the BMC Remedy ITSM Suite core applications are upgraded.

7.6.03 and earlier

No

Not selected and not locked

Pre-selected and locked

Only the BMC Remedy ITSM Suite core applications are upgraded.

7.6.03 and earlier

No

Selected and not locked

Remain selected and locked

All of the BMC Remedy ITSM Suite core applications are upgraded and BMC Knowledge Management 8.1 is installed.

7.6.03 and earlier

Yes

Pre-selected and locked

Pre-selected and locked.

All of the BMC Remedy ITSM Suite core applications and BMC Knowledge Management are upgraded.

Note

You can choose not to upgrade BMC Service Request Management to version 8.1. However, for successful integration with BMC Knowledge Management 8.1, you must upgrade BMC Service Request Management to version 7.6.04 SP2.

This version of the documentation is no longer supported. However, the documentation is available for your convenience. You will not be able to leave comments.

Comments

  1. Victoria Dunn

    The note on this page is formatted incorrectly; they should have a yellow background, and there should be more space between the heading and the text. Please see the example on the Notation formatting page.

    May 20, 2014 01:16