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Migrating a modified service target or agreement after initial migration

For products included in the BMC ITSM Suite, including BMC Service Request Management and BMC Service Level Management, you might want to migrate a modified service target or agreement after the initial migration. BMC recommends that you do the following tasks before you begin the migration and after you complete the migration.

Before you migrate a modified service target or agreement

  1. Make sure that the source database and the destination servers are exactly the same.
  2. Delete existing service targets or agreements from the destination server.

    Warning

    If you do not delete the service targets or agreements from the destination server, you could receive a unique index violation error.

After you migrate a modified service target or agreement

After you migrate the service target or agreement from the source database to the destination server, rebuild the service target and agreement.

Note

If you need to migrate the service target or agreement again, note the following:

  • Do not change the name of the service target or agreement that has already been migrated to the destination server.
  • Do not delete any existing milestone and action items for service targets or agreements on the destination server.

This version of the documentation is no longer supported. However, the documentation is available for your convenience. You will not be able to leave comments.

Comments

  1. Kelly Logan

    This is listed after the first paragraph, when viewed on Mozilla Firefox 32.0 -

    Error formatting macro: toc: java.lang.UnsupportedOperationException: The body of this ContentEntityObject ('Migrating a modified service target or agreement after initial migration') was 'BodyType:WIKI' but was expected to be 'BodyType:XHTML'

    Sep 23, 2014 01:53
    1. Bruce Cane

      Thanks Kelly. Something broke the table of contents macro in the html code. I rebuilt it and it seems to be working now. Let me know if you have any other problems viewing it.

      Sep 26, 2014 01:56