This documentation applies to the 8.1 version of Remedy IT Service Management Suite, which is in "End of Version Support." You will not be able to leave comments.

To view the latest version, select the version from the Product version menu.

Mapping processes to BMC Remedy Service Request Management

BMC Remedy ITSM Process Designer integrates with BMC Service Request Management to generate and control the assignment and progression of tasks in BMC Service Request Management and Work Orders. When a process is selected in the service request definition (SRD), BMC Remedy ITSM Process Designer automatically generates tasks that correspond to each of the process steps.

To map a process to BMC Service Request Management

  1. Log on to BMC Remedy Action Request System as a user with permissions to create and update SRDs.
  2. From the Home page, from the Applications menu, select Service Request Management > Service Catalog Manager Console.
  3. When creating a new SRD, select the process template that you want to assign to the service request by clicking the Select button. The Select Process dialog box appears.

    Note

    For more information about how to create a new SRD, see Creating a standard SRD with the Service Request Definition form.


     

  4. Select the Use Designer Process check box to display a list of all processes in Live status, as defined in the BMC Remedy ITSM Process Designer client for your company.
  5. Click on the required process.
  6. Click Select, and then click Save to save the SRD.

The process template is associated with the SRD.

Note

Ensure that the SRD is in Deployed state before you use it. 

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Comments

  1. Leonard Warren

    The first step is not to log into the BMC Remedy Mid-Tier but to log into the BMC Remedy Action Request System  The Mid-Tier is just the translator to access the underlying AR System 

    Apr 12, 2015 07:48
  2. Leonard Warren

    Fifth step is useless as you do not have to double-click on the required process as nothing happens  One only has to click or highlight the desired process

    Apr 12, 2015 07:54
    1. Michele Marques

      Thank you for your feedback.

      Apr 20, 2015 06:20