This documentation applies to the 8.1 version of Remedy IT Service Management Suite, which is in "End of Version Support." You will not be able to leave comments.

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Manually setting the default currency field

You can manually set the default values of the currency field if:

  • You want to modify the setting across the entire BMC Remedy IT Service Management suite. 
  • The installer failed to set the currency field default values.

You define the currency field default values during installation. For more information, see Resolving errors with default currency settings.

To manually set the currency field default

  1. Open the following folder (this is the default location on a Windows installation): C:\Program Files\BMC Software\BMCRemedyITSMSuite\Logs\Currency_Logs.
  2. Open the arcurrencydefault_error.log file and copy its contents into the Windows Clipboard.
  3. Create an empty file named inputforms.txt in the following folder (default location): C:\Program Files\BMCSoftware\BMCRemedyITSMSuite\Shared_Components\itsmcurrency.
  4. Paste the contents of the arcurrencydefault_error.log file into the inputforms.txt file.
  5. Open the Windows command prompt and navigate to C:\Program Files\BMCSoftware\BMCRemedyITSMSuite\Shared_Components\itsmcurrency.
  6. Run the following command:

    java -jar JARCurrencyDefault.jar -x "ARServer" -u "userName"-p "password" -t “TCPport” -F inputforms.txt -c currency/precision -d -l .

    currency is USD, CAD, EUR, CNY, JPY, and so on.
    is the number of digits to the right of the decimal point. Specify 2 for USD. 

    A space followed by a period is required at the end of the command. To see the options for the currency utility, type java -jar JARCurrencyDefault.jar.

    The command can take some time to complete, depending on the server capacity and load. After the command is completed, the arcurrencydefault.log file is generated, containing the details of the fields whose currency type and precision are set. The arcurrencydefault_error.log file is created if any errors occur.

This version of the documentation is no longer supported. However, the documentation is available for your convenience. You will not be able to leave comments.


  1. Hristo Ninov


    There is no such folder in 8.1:

     C:\Program Files\BMC Software\BMCRemedyITSMSuite\ARServer

    How does this work in ITSM 81?

    Best Regards,


    Aug 26, 2014 10:00
    1. Catherine Siderine

      Hi Hristo,

      Thanks for your question. I have forwarded it to the person who maintains this content.



      Aug 27, 2014 05:03
    1. Hemant Baliwala

      Hi Hristo, 

      I have updated the topic with the correct path. 



      Aug 28, 2014 06:09
      1. Hristo Ninov

        Hi Hermant,

        I think this procedure needs further modification:

        • there is no Currency_Logs folder anymore
        • this procedure maybe applies only for failed setting of currency, not to apply new one across the whole ITSM
        • since arcurrencydefault_error.log is usually empty - there is no information to take from it and put it in inputforms.txt
        • at Shared_Components\currency folder - there are ootb several files containing the applications forms to update currency fields
        • Unfortunately this procedure does not work on overlaid forms - but I was able to successfully modify ootb forms

        Best Regards,


        Aug 28, 2014 11:03
        1. Hemant Baliwala

          Hi Hristo, 

          Thanks for the detailed comment. I will also review the procedure outlined by John and update the topic. 



          Aug 29, 2014 01:37
  2. Darmawan Chia


    Can we set other currency like SGD or IDR using this tool on ITSM 8.1 also?

    Please kindly confirm, thanks!

    Jan 22, 2015 08:00
    1. Bruce Cane

      Hi Darmawan,

      I'll forward your question along to the person who takes care of the content on this page.



      Jan 23, 2015 09:35
    1. Hemant Baliwala

      Hi Darmawan, 

      You cannot set the currencies you mentioned using the tool.



      Jan 29, 2015 03:15
  3. Peter Lundqvist

    As things stand now I would like to advice against doing this unless you absolutely have to.
    Please read this first:

    Aug 24, 2016 09:57