Managing your work with Smart IT

Comments

1. 

   Leonard Warren

   Can we get screenshots of what is being referenced on this page to make it easier to understand where things are and what is being discussed?

   Dec 17, 2014 12:48
2. 

   Leonard Warren

   Will the same results happen if I were to select five Incidents to Close at the same time and the second one has a task associated  The rule setting says to stop the process as there is an open task  So will the other three Incidents NOT get updated - as would be the case if it was done directly within the HPD:Help Desk form?

   Dec 17, 2014 12:50

   1. 

      Bruce Cane

      Hi Leonard, I'll have someone get back to you on this.

      Dec 18, 2014 09:26

   1. 

      Catherine Siderine

      Hi Leonard,

      Thanks for your questions, and sorry for the delayed response.

      More recent versions of this content have screenshots; let me know what you think. For example, this topic.

      You are correct about the bulk updates. If any of the selected incidents have open tasks, then none of the incidents is Closed.

      Regards,

      Cathy

      Jul 19, 2016 05:48

      1. 

         Leonard Warren

         Thanks for the Feedback.

         Jul 20, 2016 07:51