This documentation applies to the 8.1 version of Remedy IT Service Management Suite, which is in "End of Version Support." You will not be able to leave comments.

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License information for BMC Remedy ITSM Suite Preconfigured Stack

The following table lists the application and user licenses that are provided by default with BMC Remedy ITSM Suite Preconfigured Stack 8.1.00.

You do not have to pay for the application licenses, but you must pay for the user licenses for the applications that you use.

If you are not going to use a particular application, disable that user license, that is, set the value of the license to 0. For example, if you are not going to use the Asset Management application, set the value of the BMC:Asset Mgmt User Fixed license to 0. Even if you do not set the user license value to 0 and you do not use that particular license, you will not be charged. However, if the license is granted a token, you will be charged.

License type

Number of licenses

BMC:Problem Mgmt User Fixed

15

BMC:Incident Mgmt User Fixed

15

BMC:Financial Mgmt User Fixed

15

BMC:Change Mgmt User Fixed

15

BMC:Asset Mgmt User Fixed

15

AR User Fixed

15 1

AR Server

1

BMC:SR Mgmt Application

1

BMC:Problem Mgmt Application

1

BMC:Incident Mgmt Application

1

BMC:Financial Mgmt Application

1

BMC:Change Mgmt Dashboard Application

1

BMC:Service Level Mgmt User Fixed

3

BMC:Service Level Mgmt Application

1

BMC:Change Mgmt Application

1

BMC:Asset Mgmt Application

1

BMC:Atrium CMDB Application

1

BMC Atrium Integration Engine

1

BMC Remedy Full Text Search

1

BMC Remedy Migrator

1

BMC Remedy DSO

1

1 The BMC Remedy AR System server license already provides 3 fixed user licenses. So the total number of user licenses is 15.

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