This documentation applies to the 8.1 version of Remedy IT Service Management Suite, which is in "End of Version Support." You will not be able to leave comments.

To view the latest version, select the version from the Product version menu.

Language information

Unknown macro: {multi-excerpt} BMC Remedy ITSM is built on BMC Remedy AR System, which is a fully internationalized environment. This environment includes internal support for different character sets and a full suite of features that enable administrators to produce localized applications.

In addition, support is provided for a locale model in which users can specify their language and formatting preferences to have the application delivered in the style that is the most useful to them. This model includes delivering to different users, simultaneously, the same application in multiple languages with different formatting.

Unknown macro: {multi-excerpt}


Information about localization applies only if your version of the application has been localized.

Data language and display language

If all your users work and communicate using a single language, the data language and display language that they use are the same. However, if you have users in different locations using the same server (for example, users in England, France, and Germany), you must pick a common data language in which the users will enter and search for data. Typically, this data language is the most common across all your user locales.

Unknown macro: {multi-excerpt} You can choose only one data language for each application installation, and you select this language during application installation. This requirement guarantees that users in France can find requests created in Germany or England because they are working with data in their common language.

This version of the documentation is no longer supported. However, the documentation is available for your convenience. You will not be able to leave comments.