This documentation applies to the 8.1 version of Remedy IT Service Management Suite, which is in "End of Version Support." You will not be able to leave comments.

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Knowledge Management user role

The Knowledge Management Approver role is the sole functional role that is provided by BMC Knowledge Management. The Knowledge Management Approver role enables you to receive approval requests for publishing, canceling, and retiring knowledge articles, that you can approve or reject in Approval Central.

This functional role is usually assigned to senior members of a support group, who possess a high level of technical knowledge.

Recommendation

Approvers should have the Knowledge Viewer, Knowledge User, or Knowledge Admin permission to be able to view knowledge articles before approving or rejecting them.

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Comments

  1. Robin Proctor

    The Knowledge Management user roles does not display.  It shows the following error: Unable to render {include} The included page could not be found.  Could someone fix this?

    Apr 03, 2015 11:27
  2. Jey Guru

    Can we have this fixed please? The content doesn't display.

    Oct 19, 2016 04:19
    1. Sirisha Dabiru

      The link is fixed. Please check.

      Dec 12, 2016 11:59