This documentation applies to the 8.1 version of Remedy IT Service Management Suite, which is in "End of Version Support." You will not be able to leave comments.

To view the latest version, select the version from the Product version menu.

Installing Crystal Reports

To view Crystal Reports using a browser, you must install SAP Crystal Reports software (purchased separately) on the Web tier.

Review the most current product compatibility information at for more information about supported versions of Crystal Reports.


BMC Software also installing additional Web-only reports that do not require a Crystal Reports license. Starting with version 8.1.00, the Crystal Reports are now installed by default; the install option is removed from the installation program. For more information, see Showing or hiding Crystal Reports.

The Crystal Reports Web Components server runs only on Windows. However, if you use the UNIX Web Connector component that comes with Crystal Enterprise, you can connect the UNIX BMC Remedy Mid Tier with Crystal Enterprise running on Windows. For more information, see Using Crystal reports with BMC Remedy AR System.

Related topics

Showing or hiding Crystal Reports
Working with reports

This version of the documentation is no longer supported. However, the documentation is available for your convenience. You will not be able to leave comments.