This documentation applies to the 8.1 version of Remedy IT Service Management Suite, which is in "End of Version Support." You will not be able to leave comments.

To view the latest version, select the version from the Product version menu.

Installing BMC Remedy Migrator

Use the following procedure to install BMC Remedy Migrator. You use the Delta Data Migration Tool installed with BMC Remedy Migrator to migrate delta data.


  • You must have administrator privileges for the machine on which you are installing BMC Remedy Migrator. You must install BMC Remedy Migrator 8.1 and the latest binary fix to perform the full migration.
  • Always download and install the latest BMC Remedy Migrator version available when you are migrating delta data.

To install BMC Remedy Migrator

  1. Shut down all other running applications before you start.
  2. Insert the BMC Remedy Migrator DVD into your DVD drive.
    If the BMC Remedy Migrator setup program starts a few seconds after inserting the disk, skip to step 4 or follow the on-screen instructions.
  3. From your DVD drive, double-click setup.exe.
    A progress bar appears as the files are extracted.
  4. Click Next when you see the Welcome screen.
  5. In the License Information dialog box, read the license agreement, and click Agree.
    For more information about licensing, see Configuring BMC Remedy Migrator and Working with BMC Remedy AR System licenses.
  6. Perform either of the following actions:
    • Click Next to accept the default installation directory.
    • Click Browse to select another installation directory.
  7. Click Next.
  8. Click the check box to place the BMC Remedy Migrator program icon on your desktop, and click Next.
  9. Review the installation options you selected; if they are correct, click Install to begin the installation.


    You might see validation warnings related to the mfc71.dll, mfc71u.dll, and msv1_0.dll2 files. These warnings can be ignored because they do not affect the ability of BMC Remedy Migrator to be installed.

  10. When installation is complete, click Done. (Optionally, you can click View Log to see the installation log.)
    To begin using BMC Remedy Migrator, you must restart your computer.

Where to go from here

Migrating delta data after an upgrade

This version of the documentation is no longer supported. However, the documentation is available for your convenience. You will not be able to leave comments.


  1. Rebecca Boyd

    Step 3. - should that be setup.exe instead of migrator.exe?

    Sep 13, 2013 03:35
    1. Bruce Cane

      I'll find out for you.

      Sep 13, 2013 03:53
    1. Hemant Baliwala

      Thanks for comment Rebecca. It is setup.exe. I have updated the document. 



      Sep 17, 2013 04:51