This documentation applies to the 8.1 version of Remedy IT Service Management Suite, which is in "End of Version Support." You will not be able to leave comments.

To view the latest version, select the version from the Product version menu.

Installing BMC Remedy IT Service Management in a server group

This topic describes the installation flow required to install a server group for BMC Remedy AR System, BMC Atrium Core, and other BMC products. A server group consists of two or more BMC Remedy AR System servers designated as part of a group that share the same database. Servers that belong to the same group can provide backup for server operations that are allowed to run on only one server at a time. Critical operations have greater availability because you can configure any server in the group to back up another server's operations.

The following topics are provided.

The application installer detects product installations on the primary BMC Remedy AR System server. The server group installation performs the following actions on secondary BMC Remedy AR System servers:

  • Updates BMC Remedy AR System server configuration files with the product plug-in entries
  • Updates Rule Engine plug-in entries
  • Installs product binary files and plug-in files
  • Updates the AR System tag file

    Note

    Workflow is not installed on secondary BMC Remedy AR System servers during a server group installation.

Before you begin

Review the following information carefully:

Note

  • If you are performing a new installation, make sure that the server is clean. A clean system is one that has not had any BMC Remedy software previously installed on it. If BMC Remedy software was installed on one or more of your servers, re-image the system back to a state with no BMC Remedy products installed.
  • If you are installing a server group with a load balancer, enter the actual server name of the server you are installing, not the name of the load balancer server.
  • If you are not using a load balancer for your server group, make sure that your network is configured to resolve the server name. For information about load balancers and BMC Remedy AR System, see Configuring a hardware load balancer with BMC Remedy AR System.

Overview of server group installation steps

The following diagram illustrates the BMC Remedy IT Service Management Suite in a server group:

Installing BMC Remedy IT Service Management Suite on the primary server in a server group

To install the BMC Remedy IT Service Management Suite in a server group environment, install the applications on the primary BMC Remedy AR System server.

Step No

Task

Description

1

Install the AR System server on the primary server.

Install the AR System server, and then activate the server and application licenses.

Note

Because BMC Remedy AR System servers in a server group use the same database, they share licenses. Each BMC Remedy AR System server must have its own server license and license key, but it shares all other licenses with the other BMC Remedy AR System servers in the group.

2

Install the BMC AR System Mid Tier for the primary server.

Install the Mid Tier on a separate computer. You use the Mid Tier to configure the AR System server.

3

Install the BMC Atrium CMDB.

To install BMC Atrium CMDB, you must:

4

Install Atrium Integrator Server.

The Atrium Integrator server can be used in a server group environment to distribute the jobs across multiple Atrium Integrator Carte servers.

5

Install BMC applications.

Install additional applications in the ITSM suite, for example:

6

Configure the first server to be a server group member.

This server functions as the primary server in a server group.

7

Test and confirm that the first server is working properly.

Confirm that the server is properly configured in server group mode and that everything is working properly.

Installing BMC Remedy IT Service Management Suite on the secondary server in a server group

Step No

Task

Description

8

Install the AR System server and other applications in the secondary server in the server group.

The installer automatically selects the server group or upgrade option based on the administrative operations of the BMC Remedy AR System server and the database version under the controlled table. For example, if the administrative operations are enabled on the server and the database version is an older version, the installer selects upgrade (forms are imported); otherwise the installer selects server group (forms are not imported).

9

Configure the secondary server for the server group.

This server functions as the secondary server in a server group.

Note


Repeat steps 8 and 9 for each subsequent server in the group.

10

Configure the approval servers in the server group.

Configure the server group so that if one server stops working, another server continues to process approvals.

11

Test and confirm that the secondary server is working properly.

Confirm that the secondary server is properly configured in server group mode and that everything is working properly.

Finishing the installation of BMC Remedy IT Service Management Suite in a server group

Step No

Task

Description

12

Install BMC Atrium Web services on the primary server.

You cannot install BMC Atrium Web services in a server group. You must install BMC Atrium Web services on a separate machine and then configure it for primary server in the server group. See Installing BMC Atrium Web services in a server group.

13

Install the Atrium Integrator client with the primary server.

Use the Atrium Integrator client to edit, configure, and execute jobs on the primary server.

14

Configure BMC Atrium Web services on the secondary server.

On the secondary server, you must configure the web services registry.

Server group installation scenarios

To install BMC Remedy IT Service Management applications in a server group environment, the BMC Remedy ITSM application must first be installed on the primary BMC Remedy AR System server. The following table shows a few examples of combination installation scenarios when a server group installation occurs.

Server group installation scenarios

Install these BMC Remedy ITSM applications on your primary BMC Remedy AR System server

Then install these BMC Remedy ITSM applications on the secondary servers in your server group

BMC Remedy ITSM applications that will be installed on the secondary servers

BMC Asset Management, BMC Change Management, BMC Service Desk

BMC Asset Management, BMC Change Management, BMC Service Desk

BMC Asset Management, BMC Change Management, BMC Service Desk

BMC Asset Management, BMC Change Management, BMC Service Desk

BMC Asset Management, BMC Change Management

This scenario is not supported.

BMC Asset Management, BMC Change Management, BMC Service Desk

BMC Asset Management or BMC Change Management or BMC Service Desk

This scenario is not supported.

BMC Asset Management

BMC Asset Management

BMC Asset Management

BMC Asset Management

BMC Asset Management, BMC Change Management

This scenario is not supported.

BMC Asset Management, BMC Change Management

BMC Change Management, BMC Service Desk

This scenario is not supported.

BMC Asset Management, BMC Change Management

BMC Service Desk

This scenario is not supported.

Related topics

In a server group environment, other important topics include:

Where to go from here

Installing applications on the primary server

This version of the documentation is no longer supported. However, the documentation is available for your convenience. You will not be able to leave comments.

Comments

  1. Luc Bouchard

    It appears that the information and steps documented on this page are incorrect and also contradict the instructions documented on Atrium CMDB pages here: https://docs.bmc.com/docs/display/public/ac81/Installing+in+a+server+group

    On this page the second server is added to the group after all applications are installed, on the Atrium Core page it is added after the ARS installation is done but before the Atrium Core page is done.

    We are going through an 8.1.02 installation and had to make the second server part of the server group before starting the Atrium Core install, otherwise it was throwing an error telling us to add the server to the server group.

    Mar 18, 2015 02:32
    1. Bruce Cane

      Thanks Luc, I'll forward your observation to the team that handles the content on this page.

      Mar 19, 2015 12:42