This documentation applies to the 8.1 version of Remedy IT Service Management Suite, which is in "End of Version Support." You will not be able to leave comments.

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Installing Atrium Integrator server

The following topics are provided:

Before you begin 

You must install Atrium Integrator server before you install BMC ITSM or BMC Service Request Management.


 Unlike BMC Atrium Integration Engine, you must install the same version of Atrium Integrator as the BMC Remedy AR System server. 

To install Atrium Integrator server on a single computer

  1. Download the Atrium Integrator server installer, or navigate to the installation directory on the DVD.
  2. Navigate to the AtriumIntegratorServer >Disk 1 folder.
  3. Start the installer.
    • (Microsoft Windows) Run setup.cmd.
    • (UNIX) Run
  4. In the Welcome panel, click Next.
  5. Review the license agreement, click I agree to the terms of license agreement, and then click Next.
  6. On the Directory Selection panel, navigate to the directory in which you want to install the Atrium Integrator server. The default locations are
    • (Windows) C:\Program Files\BMC Software\AtriumIntegrator
    • (UNIX or Linux) /opt/bmc/AtriumIntegrator
  7. Click Next.
  8. On the BMC Remedy AR System User Inputs panel, verify that the login information is correct, and then click Next.
    The installer validates the system resources of your computer.
  9. In the Atrium Integrator Server Information panel, select the JRE Home folder.
    The installer validates your input, and then the Installation Preview panel appears, listing the product and product features that will be installed.
  10. Click Next.
    the installation summary is displayed.
  11. Click View Log to review the SEVERE error messages in the product installer log.
    See whether errors are due to network, host, or other environment-related issues. You can view a log file of the installation:
  12. Click Done to exit the BMC Atrium Core installer.

Where to go from here

Verifying Atrium Integrator installation

This version of the documentation is no longer supported. However, the documentation is available for your convenience. You will not be able to leave comments.