This documentation applies to the 8.1 version of Remedy IT Service Management Suite, which is in "End of Version Support." You will not be able to leave comments.

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Help Desk form indexed fields

The following is a list of the fields on the Help Desk form (HPD:Help Desk) that are indexed for use by Global search.

Field

Field ID

Assigned Group

1000000217

Assigned Support Company

1000000251

Assigned Support Organization

1000000014

Catagorization Tier 3

1000000065

Categorization Tier 1

1000000063

Categorization Tier 2

1000000064

Closed Date

1000000564

Company

1000000082

Contact Last Name

1000005782

Customer Last Name

1000000018

Detailed Description

1000000151

Incident Number

1000000161

Manufacturer

240001003

Owner

1000000715

Owner Group

1000000422

Owner Support Company

1000000426

Owner Support Organization

1000000342

Product Categorization Tier 1

200000003

Product Categorization Tier 2

200000004

Product Categorization Tier 3

200000005

Product Model/Version

240001005

Product Name

240001002

Region

200000012

Reported Date

1000000560

Resolution

1000000156

Service

303497300

Service Request ID

301572100

Site

260000001

Site Group

200000007

Summary

1000000000

z2TF Work Log Description

301394446

z2TH HPD Worklog

301389614

This version of the documentation is no longer supported. However, the documentation is available for your convenience. You will not be able to leave comments.

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