This documentation applies to the 8.1 version of Remedy IT Service Management Suite, which is in "End of Version Support." You will not be able to leave comments.

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Hardware requirements

As businesses continue to grow using BMC Remedy applications — for example, the full BMC Remedy IT Service Management stack including BMC Remedy AR System and BMC Atrium Core — it is critical to provide realistic hardware requirements to run these applications successfully in an enterprise settings.

Environment

BMC Remedy ITSM
(concurrent users)

BMC Analytics for BSM
(concurrent users)

BMC Dashboards for BSM
(concurrent users)

Number of managed devices

Proof of concept (POC)

50

5

2

1,000 or fewer

Small

800

50

5

2,000 or fewer

Medium

2000

100

10

10,000 or fewer

Large

5000

250

50

30,000 or fewer

Recommended deployment of applications and hardware

BMC published guidelines for hardware sizing based on a series of enterprise-scale tests to demonstrate the scalability and performance of the following applications:

  • BMC Remedy IT Service Management Suite (BMC Remedy ITSM Suite)
  • BMC Service Request Management
  • BMC Knowledge Management
  • BMC Atrium Configuration Management Database (BMC Atrium CMDB) applications

Note

These tests were conducted by BMC and Dell at the Dell Solution Center in Austin, Texas in December, 2011. For the benchmarking results, see the Performance and Scalability of 7.6.04 SP1 BMC Remedy IT Service Management Suite, BMC Service Request Management, BMC Knowledge Management, and BMC Atrium on Windows white paper.

Review the following hardware requirements for sizing carefully.

Component

POC

Small

Medium

Large

BMC Remedy AR System mid tier servers

None: Services combined with AR System server

2 servers:

2 CPU Core
8 GB RAM
60 GB disk

2 servers:

4 CPU Core
8 GB RAM
60 GB disk

5 servers:

4 CPU Core
8 GB RAM
60 GB disk

BMC Remedy AR System Web Services

None: Services combined with AR System server

1 server:

2 CPU Core
8 GB RAM
60 GB disk

1 server:

4 CPU Core
8 GB RAM
60 GB disk

2 servers:

4 CPU Core
8 GB RAM
60 GB disk

SAP BusinessObjects CMS Server (for BMC Analytics for BSM)

1 server:

2 CPU Core
16 GB RAM
60 GB disk

1 server:

2 CPU Core
16 GB RAM
60 GB disk

1 server:

4 CPU Core
24 GB RAM
60 GB disk

1 server:

4 CPU Core
32 GB RAM
60 GB disk

BMC Remedy AR System server (user)
BMC Atrium CMDB
BMC Remedy ITSM
BMC Service Level Management
BMC Service Request Management
BMC Knowledge Management

User-loaded servers

1 server:

4 CPU Core
12 GB RAM
250 GB disk

2 servers:

2 CPU Core
8 GB RAM
60 GB disk

2 servers:

4 CPU Core
8 GB RAM
60 GB disk

5 servers:

4 CPU Core
8 GB RAM
60 GB disk

BMC Remedy AR System server (back end)
BMC Atrium CMDB
BMC Remedy ITSM
BMC Service Level Management
BMC Service Request Management
BMC Knowledge Management

Non-user-loaded servers for back-end AR System processes, integrations, reconciliation, notification

1 server:

4 CPU Core
12 GB RAM
250 GB disk

2 servers:

4 CPU Core
8 GB RAM
60 GB disk

2 servers:

4 CPU Core
12 GB RAM
60 GB disk

2 servers:

4 CPU Core
16 GB RAM
60 GB disk

BMC Atrium Single Sign On

None: Services combined with AR System server

1 server:

2 CPU Core
4 GB RAM
100 GB disk

1 server:

4 CPU Core
4 GB RAM
100 GB disk

1 server:

4 CPU Core
8 GB RAM
100 GB disk

BMC Dashboards for BSM Server (with DIL)

None: Services combined with AR System server

1 server:

2 CPU Core
4 GB RAM
100 GB disk

1 server:

4 CPU Core
8 GB RAM
100 GB disk

1 server:

4 CPU Core
12 GB RAM
200 GB disk

SAP BusinessObjects Web Intelligence Reports Server (for BMC Analytics for BSM)

None: Services combined with SAP CMS server

1 server:

2 CPU Core
4 GB RAM
60 GB disk

1 server:

4 CPU Core
8 GB RAM
60 GB disk

1 server:

4 CPU Core
12 GB RAM
60 GB disk

BMC Atrium Orchestrator Configuration Distribution Peer (CDP) and HA-CDP

1 server with (No HA):

4 CPU Core
8 GB RAM
100 GB disk

2 servers:

2 CPU Core
4 GB RAM
60 GB disk

2 servers:

4 CPU Core
8 GB RAM
60 GB disk

2 servers:

4 CPU Core
8 GB RAM
60 GB disk

Hardware considerations for data

The disk sizes in the following table indicate the disk space that is consumed by the data and indices. Always include additional space for additional data, OS, and other software installed. You can download a copy of the planning spreadsheet by clicking here.

Consider the following points:

  • Atrium Web Registry database is not transactional in nature and hence much smaller in size. For all small, medium, and large deployments, this database can be installed on the same Microsoft SQL Server instance.
  • The sizing in the preceding table is based on benchmark tests for specific use cases only.
  • Transaction log sizing is mainly driven by the following factors, and BMC recommends sizing transaction log files based these factors:
    • Database recovery model
    • Database backup strategy and frequency

Database tier

Component

POC

Small

Medium

Large

Master BMC Remedy AR System Database

1 server:

4 CPU Core
8 GB RAM
100 GB disk

1 cluster:

8 CPU Core
8 GB RAM
200 GB disk

1 cluster:

16 CPU Core
16 GB RAM
200 GB disk

1 cluster:

32 CPU Core
32 GB RAM
200 GB disk

Replicated BMC Remedy AR System Database for Reporting

None: Services combined with AR System database

1 server:

8 CPU Core
8 GB RAM
200 GB disk

1 server:

16 CPU Core
16 GB RAM
200 GB disk

1 server:

32 CPU Core
32 GB RAM
200 GB disk

BMC Atrium Orchestrator Database

None: Services combined with BMC Atrium Orchestrator CDP

1 cluster:

2 CPU Core
8 GB RAM
200 GB disk

1 cluster:

4 CPU Core
8 GB RAM
200 GB

1 cluster:

8 CPU Core
16 GB RAM
200 GB disk

This version of the documentation is no longer supported. However, the documentation is available for your convenience. You will not be able to leave comments.

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