This documentation applies to the 8.1 version of Remedy IT Service Management Suite, which is in "End of Version Support." You will not be able to leave comments.

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Fixing non-permitted modifications

This section describes how to fix non-permitted modifications that were discovered when the Best Practices Conversion Utility (BPCU) compared objects on the staging server with an overlay hash file. Because some of the changes described here alter the functionality of an object, you might want to copy the object as a custom object before changing it.

The following topics assume modified objects are on StagingServer and unmodified origin objects of the same version are on ReferenceServer:

Related topics

Creating overlays with the Best Practice Conversion Utility

Where to go from here

Stage 4 - Acquire origin objects: optional

This version of the documentation is no longer supported. However, the documentation is available for your convenience. You will not be able to leave comments.


  1. Marie Johnson

    The link for Stage 4 puts you in Create MODE not a hyperlink to doc

    Jun 24, 2014 04:57
  2. Bruce Cane

    Thanks Marie, the link was broken. It should be working now.

    Jun 25, 2014 09:56