This documentation applies to the 8.1 version of Remedy IT Service Management Suite, which is in "End of Version Support." You will not be able to leave comments.

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Example silent installation files

This topic shows examples of silent installation files (based on the BMCRemedyITSMSuite-ini-template.txt file).

Example of a Microsoft Windows silent.txt file for a first-time installation

###############################################################
# Options File
# Product Name: BMC Remedy ITSM Suite
# Product Version: 8.1.00
# To invoke the installer in silent mode with an options file:
# setup \-i silent \-DOPTIONS_FILE=c:\directory name\silent.txt
###############################################################
# Product Install Location
# The install location of the product. Specify a fully qualified, valid path to the installation directory.
# Additional options for SELECTED_LANGUAGES and APPLICATIONS_TO_INSTALL can be specified using comma separated values \\
###############################################################
-P installLocation=C:\Program Files\AR System Applications
-J ACTION_REQUEST_SERVER_HOST=abc01.labs.mycompany.com
-J ACTION_REQUEST_SERVER_PORT=0
-J ACTION_REQUEST_SERVER_USER=Demo
-J ACTION_REQUEST_SERVER_PASSWORD=
-J SELECTED_DATA_LANGUAGE=English
-J BMC_USER_SELECTED_VIEW_LANGUAGES=en;fr
-J APPLICATIONS_TO_INSTALL=ASSET_MANAGEMENT,CHANGE_MANAGEMENT,SERVICE_DESK,KNOWLEDGE_MANAGEMENT
-J BMC_SERVICE_CONTEXT_SERVERNAME=abc01.labs.mycompany.com
-J BMC_SERVICE_CONTEXT_USERNAME=Demo
-J BMC_SERVICE_CONTEXT_PASSWORD=
-J BMC_SERVICE_CONTEXT_MIDTIER_URL=abc01.labs.mycompany.com
-J BMC_SERVICE_CONTEXT_AUTHENTICATION_STRING=My authentication string
-J DEFAULT_CURRENCY_INSTALL=True-J DEFAULT_CURRENCY=USD/2
-J SAMPLE_DATA=true
-J OBJECT_MODIFICATION_LOG=true
-J PRIVATE_QUEUE_PORT_NUMBER=0
-J BMC_ENABLE_CRYSTAL_REPORTS=true

Example of a Windows silent.txt file for an upgrade installation

###############################################################
# Options File
# Product Name: BMC Remedy ITSM Suite
# Product Version: 8.1.00
# To invoke the installer in silent mode with an options file:
# setup \-i silent \-DOPTIONS_FILE=c:\directory name\silent.txt
###############################################################
# Product Install Location
# The install location of the product. Specify a fully qualified, valid path to the installation directory.
# Additional options for SELECTED_LANGUAGES and APPLICATIONS_TO_INSTALL can be specified using comma separated values
###############################################################
-P installLocation=C:\Program Files\BMC Software\BMCRemedyITSMSuite
-J ACTION_REQUEST_SERVER_HOST=abc01.labs.mycompany.com
-J ACTION_REQUEST_SERVER_PORT=0
-J ACTION_REQUEST_SERVER_USER=Demo
-J ACTION_REQUEST_SERVER_PASSWORD=
-J BMC_USER_SELECTED_DATA_LANGUAGE=English
-J BMC_USER_SELECTED_VIEW_LANGUAGES=en
-J APPLICATIONS_TO_INSTALL=ASSET_MANAGEMENT,CHANGE_MANAGEMENT,SERVICE_DESK,KNOWLEDGE_MANAGEMENT
-J DEFAULT_CURRENCY=USD/2
-J SAMPLE_DATA=true
-J PHASE3_INSTALL_DECISION=true
-J BMC_ITSM_SKIP_PHASE2=false
-J MULTI_TENANCY_WORKFLOW_CUSTOMIZED=Yes

Example of a Windows silent.txt file for the BMC Remedy ITSM Suite Preconfigured Stack

################################################################################
# Options File
#	
# Product Name: BMC Remedy ITSM Suite Preconfigured Stack
# Product Version:  8.1.00
#
# To invoke the installer in silent mode with an options file:
#
# 1. Create a text file called Options.txt.
# 2. For the products you want to install, copy the BMCRemedyITSMSuitePreconfiguredStack-ini-template.txt
#    options to the Options.txt file.
# 3. Set the installer option for the features you are installing.
#    Use the installation worksheets in the Installation Guide as a guide for setting
#    the options.  Remove the comment markers (#) from the options you want to
#    include.All property values are case-sensitive.
# 4. Run the installer with the -i silent option.
#
#    On Windows, enter:
#    setup.exe -i silent -DOPTIONS_FILE=<pathToFile>\Options.txt
#
#    On UNIX, enter:
#    setup.bin -i silent -DOPTIONS_FILE=<pathToFile>/Options.txt
################################################################################

################################################################################
################################################################################
# Available Features
#
# The following features correspond to the feature selection tree in the installer.
# To produce the same behavior as selecting a feature in the selection tree,
# add the following line to the options file for each feature you want to install:
#
#    -A featureName
#
# "featureName" is the name of the feature to select.  For example:
#
#    -A featureARSystemServers
#    -A featureMidTier
#    -A featureARSystemClients
#
# --productBSM
#  |--featureARSystemServers
#  |--featureMidTier
#  |--featureARSystemClients
#  
################################################################################
################################################################################
################################################################################
# Product Install Location and Common Options
#
# Use the -P option to specify a valid directory into which the product should
# be installed, and use the -J options to specify Java properties.
#
# If the -P option is not set, the default location is:
#   - %ProgramFiles%\\BMC Software\\ARSystem (Windows)
#   - /opt/bmc/ARSystem (UNIX)

#-P installLocation=<Installation Directory>

-A featureARSystemServers
-A featureMidTier
-A featureARSystemClients

################################################################################
################################################################################

#Java Platform Selection Panel
-J BMC_JAVA_JRE_64_BIT_HOME_PATH=C:\JAVA\JRE

#AR Server Database Information for SQL-authentication (Windows only)
##########################################################
-J BMC_DATABASE_HOST=abc01.labs.mycompany.com
-J BMC_DATABASE_PORT=1433
-J BMC_DATABASE_LOGIN=ARAdmin
-J BMC_DATABASE_PASSWORD=AR#Admin#
-J BMC_DATABASE_CONFIRM_PASSWORD=AR#Admin#
-J BMC_SQLSERVER_WINDOWSAUTH_OR_SQLAUTH=SQLAUTH
-J BMC_DATABASE_DBA_TABLESPACE_NAME=ARSystem
-J BMC_DATABASE_INSTANCE=abc01
-J BMC_DATABASE_UTF=true
########################################################

#AR Server Database Information for windows-authentication (Windows only)
#############################################################
#-J BMC_DATABASE_HOST=<Database  Server (FQDN)>
#-J BMC_DATABASE_PORT=49374
#-J BMC_DATABASE_LOGIN=<Database User Name>
#-J BMC_DATABASE_PASSWORD=
#-J BMC_DATABASE_CONFIRM_PASSWORD=
#-J BMC_SQLSERVER_WINDOWSAUTH_OR_SQLAUTH=WINDOWSAUTH
#-J BMC_DATABASE_DBA_TABLESPACE_NAME=ARSystem
#-J BMC_DATABASE_INSTANCE=<Database Server name>
#-J BMC_DATABASE_UTF=true
#####################################################################

#AR Server Database Information for Oracle
##########################################################
#-J BMC_DATABASE_HOST=
#-J BMC_DATABASE_PORT=1521
#-J BMC_DATABASE_LOGIN=ARAdmin
#-J BMC_DATABASE_PASSWORD=
#-J BMC_DATABASE_CONFIRM_PASSWORD=
#-J BMC_DATABASE_ORACLE_CONNECTION_IDENTIFIER=UNICODE
#-J BMC_DATABASE_ORACLE_SID_OR_SERVICE=true
#-J BMC_DATABASE_INSTANCE=UNICODE
#-J BMC_DATABASE_DBA_TABLESPACE_NAME=ARSystem
#-J BMC_DATABASE_DBA_TEMP_TABLESPACE_NAME=ARTMPSPC
#-J BMC_DATABASE_SELECTED_TEMP_TABLESPACE_NAME=ARTMPSPC
#-J BMC_DATABASE_DBA_TEMP_DATAFILE_NAME=/data/app/oracle/oradata/UNICODE/artmp
#-J BMC_DATABASE_ORACLE_NEW_TEMP_TABLESPACE=NEW
#-J BMC_DATABASE_DBA_DATAFILE_SIZE=7000
#-J BMC_DATABASE_DBA_TEMP_DATAFILE_SIZE=1000
#-J ORACLE_TNS_ADMIN=<tnsnames.ora directory path>
#-J BMC_DATABASE_CLIENT_HOME_PATH=<Database Home Path>
############################################################

#AR System Server User Information
###############################################

-J BMC_AR_USER=Demo
-J BMC_AR_PASSWORD=
-J BMC_AR_SERVER_NAME=abc01
-J BMC_AR_SERVER_HOST_NAME=abc01.labs.mycompany.com
######################################################

#NE Port related information
#If the Ports are not provided the installer will consider the default values
#####################################################
-J BMC_NE_PLUGIN_PORT_NUMBER=9555
-J BMC_ATRIUM_PLUGIN_PORT_NUMBER=9556
-J BMC_AIS_LISTENER_PORT=1824

######################################################

# RMI Port related updates
#If the Ports are not provided the installer will consider the default values
#####################################################

-J BMC_EMAIL_ENGINE_RMI_PORT=1100
-J BMC_EMAIL_ENGINE_RPC_PORT=0
-J BMC_FLASHBOARDS_RMI_PORT=1099
-J BMC_FLASHBOARDS_RPC_PORT=0
-J BMC_APPROVAL_SERVER_TCP_PORT=9800
#AR Server DBA User Input
#####################################################
-J BMC_DATABASE_DBA_LOGIN=sa
-J BMC_DATABASE_DBA_PASSWORD=

#AR Server Data and Log File inputs
######################################################
-J BMC_DATABASE_DBA_DATAFILE_NAME=ARSys
-J BMC_DATABASE_DBA_LOGFILE_NAME=ARSysLog

#AR System Password Information
######################################################
-J BMC_AR_DSO_PASSWORD=arsystem
-J BMC_AR_APPLICATION_PASSWORD=arsystem
-J BMC_MIDTIER_PASSWORD=arsystem

#Tomcat Information
######################################################
-J BMC_MIDTIER_INSTALL_TOMCAT=true
-J BMC_MIDTIER_JSP_TOMCAT_INSTALL_DIRECTORY=C:\Program Files\Apache Software Foundation\Tomcat

#AR Server License
######################################################
-J BMC_AR_LICENSE_KEY=XXX-XXXXXX
-J BMC_AR_LICENSE_EXPIRATION_DATE=11-Jan-99
-J BMC_AR_LICENSE_QUALIFIER=MULTISERVER

# Devlepor Studio Inputs (Windows only)
######################################################
-J BMC_DEVELOPER_STUDIO_WORKSPACE=C:\Users\Administrator\DeveloperStudio

# User and Alert tool (Windows only)
######################################################
-J BMC_USERTOOL_HOME=C:\Users\Administrator\AppData\Roaming\AR SYSTEM\home

################################################################################
# Pentaho Data Integration Server Properties
################################################################################

# Data Integration Server port.
#-J BMC_CARTE_PORT=<Data Integration Server port>

# Database login for Pentaho Data Integration Server 
# For SQL Server with Windows authentication, enter <Domain Name>\<User Name>.
# For all other databases, enter <Database User Name>.
# For now required only for SQL Server and Oracle
#-J BMC_CARTE_DB_USER=<Database User Name>

# Pentaho Data Integration Server Database user password
#-J BMC_CARTE_DB_PASSWORD=<Database User Password>

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