This documentation applies to the 8.1 version of Remedy IT Service Management Suite, which is in "End of Version Support." You will not be able to leave comments.

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Errors for required fields

 The following table lists error codes from missing required fields.


Error codes from missing required fields

Code

Message

Explanation

200

Missing Required Fields For Access ID

Specify values for the Access ID's required fields.

201

Missing Required Fields For It Skills

When IT Skills is selected, Operational Category Tier 1 and Product Category Tier 1 are required.

202

Missing Home Fields

Home fields are required when client type is set to Home-based.

203

Paging Times Is Required

Specify paging times values.

204

Time Zone Is Required

Specify a time zone.

205

The Open Times field and Close Times field must either both have values or both be empty

Either specify values or clear the values for both the Open Time and Close Times fields.

206

Pager Service Provider Is Required When On-Call Paging Type Is Generic

Either specify a pager service provider value or assign On-Call Paging Type a value other than Generic.

207

Pager Parameters Email Is Required For The Selected Pager Service Provider

Either specify a pager parameters email value or select a pager service provider that does not require a pager parameters email.

208

Pager Parameters Pin Is Required For The Selected Pager Service Provider

Either specify a pager parameters pin value or select a pager service provider that does not require a pager parameters pin.

209

Pager Parameters Phone Is Required For The Selected Pager Service Provider

Either specify a pager parameters phone number value or select a pager service provider that does not require a pager parameters phone number.

210

Pager Parameters Pin And Phone Is Required For The Selected Pager Service Provider

Either specify a pager parameters pin or a pager parameters phone value or select a pager service provider that does not require a pager parameters pin or pager parameters phone.

211

Operational Category Tier 1 and 2 are required fields when Operational Category Tier 3 is entered

Either select values for operational category tier 1 and tier 2, or clear the value selected for operational category tier 3.

212

At least one sub-category is required when Incident Management is selected

Specify at least one subcategory.

213

Change Management selected; at least one sub category is required

Specify at least one subcategory.

214

Source Cost Center And Distribution Percentage Are Required

Specify values for Source Cost Center and Distribution Percentage.

215

Person ID Is Required

Specify a value for Person ID.

216

Source Cost Center Is Required

Specify a value for Source Cost Center.

217

Both the Product Name and Manufacturer are required when defining a Product within Product Catalog

Specify values for both product name and manufacturer.

218

Login ID is required when On-Call paging type is set to Individual

Either specify a value for Login ID or set the On-Call Paging Type to a value other than Individual.

219

Site Required when the Client Type is Office-Based Employee, Field-Based Employee or Contractor

Either specify a value for Site or specify a value for Client Type other than Office-Based Employee, Field-Based Employee, or Contractor.

220

Missing Required Fields for Wallet attribute

When Wallet Attribute is selected, Category and Type are required.

221

Generic Category Tier 1 and 2 are required fields when Generic Category Tier 3 is entered

Either select values for generic category tier 1 and tier 2, or clear the value selected for generic category tier 3.

222

Manufacturer is required when specifying Product Name

Either specify a value for Manufacturer or clear any value specified for Product Name.

223

Product Name required with specifying Manufacturer

Either specify a value for Product Name or clear any value specified for Manufacturer.

224

Product Tier 1 through 3, Manufacturer, and Product Name fields are required when Model Version is entered

Either specify values for Product Tier 1 through 3, Manufacturer, or Product Name, or clear any value specified for Model Version.

225

Product Tier 1 through 3 are required when either Product Name or Manufacturer is entered

Either specify values for Product Tier 1 through 3, or clear any value specified for Product Name and Manufacturer.

226

Product Tier 1 is required when Product Tier 2 or 3 is entered

Either specify values for Product Tier 1, or clear any values specified for Product Tier 2 and Product Tier 3.

227

Product Tier 1 and 2 are required fields when Product Category Tier 3 is entered

Either specify values for Product Tier 1 and 2, or clear any value specified for Product Category Tier 3.

228

Operational Category Tier 1 is a required field when either Operational Category 2 or 3 is entered

Either specify a value for Operational Category Tier 1 or clear any values specified for Operation Category 2 and Operational Category 3.

229

Company Menu Structure Tier 1 is required when Menu Structure Tier 2 is entered

Either specify a value for Company Menu Structure Tier 1 or clear any value specified for Menu Structure Tier 2.

230

Company Menu Structure Tier 1 and Tier 2 are required when Menu Structure Tier 3 is entered

Either specify a value for Company Menu Structure Tier 1 or clear any value specified for Menu Structure Tier 3.

231

Organization is required when specifying Department

Either specify a value for Organization or clear any values specified for Department.

232

User Service Restoration, User Service Request, Infrastructure Restoration or Infrastructure Event is required when Incident Management flag is selected

Either specify values for User Service Restoration, Service Request, Infrastructure Restoration, and Infrastructure Event, or deselect the Incident Management flag.

233

Organization and Department must be blank when specifying Global Contact Company

Either clear the values specified for Organization and Department or clear the value specified for Global Contact Company.

234

Region, Site Group and Site must be blank when specifying Global Company

Either clear the values specified for Region, Site Group, and Site, or clear the value specified for Global Company.

235

The License Type, Full Text License Type and Default Notification Mechanism is required when specifying Login ID

Either clear the values specified for License Type, Full Text License Type and Default Notification Mechanism or clear the value specified for Login ID.

236

The Login ID is required when the Support Staff flag is set to Yes

Either specify a value for Login ID or set the Support Staff flag to No.

237

The Currency is required when specifying the Hourly Rate Value

Either specify a value for Currency or clear any value specified for Hourly Rate Value.

238

Support Company, Support Organization, Support Group, Inherent Group, and Functional Role fields must be left blank when the Approval For field is set to Individual

Either clear the values specified for Support Company, Support Organization, Support Group, Inherent Group, and Functional Role, or set the Approval For field to a value other than Individual.

239

First Name, Last Name, Inherent Group, Functional Role, and Approver Login ID field must be left blank when the Approval For field is set to Group

Either clear the values specified for First Name, Last name, Inherent Group, Functional Role, and Approver login ID, or set the Approval For field to a value other than Group.

240

First Name, Last Name and Approver Login ID fields are required when the Approval For field is set to Individual

Either clear the values specified for First Name, Last Name, and Approver login ID, or set the Approval For field to a value other than Individual.

241

Support Company, Support Organization and Support Group are all required when the Approval For field is set to Group

Either clear the values specified for Support Company, Support Organization, and Support Group, or set the Approval For field to a value other than Group.

242

CI Type is required and CI Name must be blank when Select On field is set to CI Type

Either specify a value for CI Type as well as clearing the value from CI Name or specify a value other than CI Type for the Select On field.

243

CI Name and Reconciliation Identity are required. CI Type and All Product Categorization Tiers must be blank when the Select On field is set to CI Name

Specify a value for both CI Name and Reconciliation Identity; either clear the values from CI Type and All Product Categorization Tiers or set the Select On field to a value other than CI Name.

244

All Product Categorization Tiers need to be blank when CI Name is entered

Either clear the values from All Product Categorization Tiers or clear the value specified for CI Name.

245

Process field is required when the Covering field is set to Specific Process

Either specify a value for Process or specify a value other than Specific Process in the Covering field.

246

Process field should be Left blank when the Covering field is set to All

Either specify a value for Process or specify a value other than All in the Covering field.

247

'Time Management Type', Year and 'Status Reason' fields are required when the 'Attribute Type' is set to 'HR Time Management'

Either enter values for Time Management Type, Year, and Status Reason, or set HR Time Management to a value other than Attribute Type.

248

Support Company, Support Organization and Assigned Group are required when Event field is "Script"

Either specify values for Support Company, Support Organization, and Assigned Group, or set Event to value other than Script.

249

Resolution Product Tier 1 is required when Resolution Product Tier 2 or 3 is entered

Either specify a value for Resolution Product Tier 1 or clear any values specified for Resolution Product Tier 2 and Resolution Product Tier 3.

250

Resolution Product Tier 1 and 2 are required fields when Resolution Product Category Tier 3 is entered

Either specify a value for Resolution Product Tier 1 and Resolution Product Tier 2 or clear any values specified for Resolution Product Tier 3.

251

Resolution Product Tier 1 through 3 are required when either Resolution Product Name or Manufacturer is entered

Either specify a value for Resolution Product Tier 1 through Resolution Product Tier 3 or clear any values specified for Resolution Product Name and Manager.

252

Resolution Product Tier 1 through 3, Resolution Manufacturer, and Resolution Product Name fields are required when Resolution Model Version is entered

Either specify a value for Resolution Product Tier 1 through Resolution Product Tier 3 and Resolution Product Name or
clear any values specified for Resolution Model Version.

253

Incident Template ID or Template Name are required when Incident Action Type is Template

Either specify values for Incident Template Id and Incident Template Name or set Action Type to a value other than Template.

254

Operational Category Tier 1 or Product Category Tier 1 are required when Incident Action Type is Categorization

Either specify values for Operational Category Tier 1 and Product Category Tier 1 or set Incident Action Type to a value other than Categorization.

255

Summary or Notes are required when Incident Action Type is Summary/Notes

Either specify a value for Summary or Note or set the Incident Action Type to a value other than Summary/Notes.

256

Script Description is required when Incident Action Type is Script

Either specify a value for Script Description or set Incident Action Type to a value other that Script.

257

Solution Database ID is required when Incident Action Type is Solution

Either specify a value for Solution Database ID or set Incident Action Type to a value other than Solution.

258

Known Error ID is required when Incident Action Type is "Known Error"

Either specify a value for Known Error ID or set Incident Action Type to a value other than Known Error.

259

Decision Tree Main Branch ID or Decision Tree Previous Branch ID fields are required when this branch is not a main branch

Either specify values for Decision Tree Main Branch ID and Decision Tree Previous Branch ID columns in the ProcessSetup-Incident.xlsx spreadsheet or move the values from the CFG-DecisionTree-Branch tab to the CFG-DecisionTree-MainBranch tab.

260

When the Customer Person ID is not populated, the Customer's Company, First Name and Last Name are required

Either specify values for Customer's Company, First Name, and Last Name, or specify a value for Customer Person ID.

261

When the Contact Person ID is not populated, the Contact's Company, First Name and Last Name are required

Either specify values for Contact's Company, First Name, and Last Name, or specify a value for Contact Person ID.

262

The Resolution or Resolution Categorization Tier 1 field is required when the status is either Resolved or Closed and the Service Type is User Service Restoration or Infrastructure Restoration

Either specify values for the Resolution and Resolution Categorization Tier 1 fields, or set Status to a value other than Resolved or Closed or set Service Type to a value other than User Service Restoration or Infrastructure Restoration.

263

The Status Reason field requires a value when the Status is either Pending or Resolved

Either specify a value for Status Reason or set Status to a value other than Pending or Resolved.

264

The Last Resolved Date is required when the Status is either Resolved or Closed

Either specify a value for Last Resolved Date or set Status to value other than Resolved or Closed.

265

The Closed Date is required when the Status is Closed

Either specify a value for Closed Date or set Status to a value other than Closed.

266

The Assignment Group, Assignee, or Assignee Login ID field must be filled in

Specify values for either Assignment Group, Assignee, or Assignee Login ID.

267

The Owner Group, Owner, or Owner Login ID field 'must be filled in

Specify values for either Owner Group, Owner, or Owner Login ID.

268

The Reported To Vendor Date is required when a Vendor Group is selected for assignment

Either specify a Reported To Vendor Date or clear any Vendor Group specified for assignment.

269

All Recipient Group Fields are required when Notify is set to Group

Either specify values for all of the recipient group fields or set Notify to a value other than Group.

270

Recipient Person ID or Recipient field is required when Notify is set to Individual

Either specify values for the Recipient Person ID or Recipient fields or set Notify to a value other than Individual.

271

Either the Person ID or the combination of Company, First Name, and Last Name is required for the customer

Either specify a value for Person ID or change the values specified for Company, First Name, and Last Name to make them a valid combination.

272

When the Requester Person ID is not populated, the Requester Company, First Name, and Last Name are required

Either specify a value for Requestor Person ID, or specify values for Requester Company, First Name, and Last Name.

273

If any of the following fields are populated, all are required -- Company, Support Group, Organization, Support Group Name

Either specify values in all or none of the following fields:

  • Company
  • Support Group
  • Organization
  • Support Group Name

274

When the Requested For Person ID is not populated, the Requested For Company, First Name, and Last Name are required

Either specify a value for Requested For Person ID, or specify values for Requested For Company, First Name, and Last Name.

275

Either the Impact, Urgency or Priority is required

Specify values for Impact, Urgency, and Priority.

276

When the Customer Person ID is not populated, the Customer Company, Customer First Name, and Customer Last Name are required

Either specify a value for Customer Person ID, or specify values for Customer Company, Customer First Name, and Customer Last Name.

277

If any of the following fields are populated, all are required --All Assignee Company, Assignee Organization, Assignee Group Name

Either specify values in all or none of the following fields:

  • All Assignee Company
  • Assignee Organization
  • Assignee Group Name

278

The Problem Coordinator Assignment Group, Problem Coordinator Assignee or Problem Coordinator Assignee Login must be filled in

Specify a value for Problem Coordinator Assignment Group, Problem Coordinator Assignee, or Problem Coordinator Assignee Login.

279

The Status Reason field requires a value when the Status is either Completed or Cancelled

Either specify a value for Status Reason or set the value of Status to something other than Completed or Cancelled.

280

At least one of the three product categorizations or the product name is required when the problem investigation status is "Completed"

Either specify a value for one of the product categorizations or the product name or set the problem investigation status to a value other than Completed.

281

When the Requester Person ID is not populated, the Requester's Company, First Name and Last Name are required

Either specify a value for Requester Person ID, or specify values for Requestor's Company, First Name, and Last Name.

282

The Problem Coordinator Assignee or Problem Coordinator Assignee Login is required when status is "Assigned" or "Under Investigation"

Either specify values for Problem Coordinator Assignee or Problem Coordinator Assignee Login or set the status to a value other than Assigned or Under Investigation.

283

The Assignee Assigned Group and Problem Assignee or Assignee Login ID are required when status is "Under Investigation" or "Completed" or "Closed"

Either specify values for Assignee Assigned Group and Problem Assignee or Assignee Login ID fields, or set the status to a value other than Under Investigation, Completed, or Closed.

284

The Assignee Assigned Group (or Problem Assignee or Assignee Login ID) is required when the status is set to "Assigned" or "Closed"

Either specify values for Assignee Assigned Group or Problem Assignee and Assignee Login ID, or set the status to a value other than Assigned or Closed.

285

Vendor name and contact are required when the problem investigation is assigned to a vendor

Either specify values for vendor name and contact or unassign the problem investigation.

286

Either the Requested By Person ID or the combination of Requested By Support Company, First Name and Last Name is required

Either specify values for Requested By Person ID or specify values that make the combination of Requested By Support Company, First Name, and Last Name valid.

287

Either the Requested For Person ID or the combination of Requested For First Name and Last Name is required

Either specify values for Requested For Person ID or specify values that make the combination of Requested For First Name and Last Name valid.

288

When the Requested By Person ID is not populated, the Requested By Support Company, First Name and Last Name are required

Either specify a value for Requested By Person ID or specify values for Requested By Support Company, First Name, and Last Name.

289

When the Requested For Person ID is not populated, the Requested For First Name and Last Name are required

Either specify a value for Requested For Person ID or specify values for Requested For First Name and Last Name.

290

The Completed Date is required when the Status is either Completed or Closed

Either specify a value for Completed Date or set the status to a value other than Completed or Closed.

291

Level is required when the Process used is of type Parent-Child

Either specify a value for Level or specify a value other than Parent-Child for Process.

292

Individual Approver is required when the Process used is of type Parent-Child

Either specify a value for Individual Approver or specify a value other than Parent-Child for Process.

293

The Organization Company and Location Company must be the same

Specify the same value for both Organization Company and Location Company.

294

The Change Manager Support Group, Change Manager or Change Manager Login must be filled in

Specify values for Change Manager Support Group, Change Manager, or Change Manager Login.

295

Link to Request ID and Form field is required

Specify values for Request ID and Form.

296

The Change Request Previous Status is required when Change Request Status is "Pending" or "Rejected"

Either specify a value for Change Request Previous Status or set the Change Request Status to a value other than Pending or Rejected.

297

The Change Request Previous Status Reason is required when Change Request Previous Status is "Pending"

Either specify a value for Change Request Previous Reason or set the Change Request Previous Status to a value other than Pending.

298

The Timing Reason is required when Timing is "Expedited"

Either select a timing reason or change the timing to a value other than Expedited.

299

The Internet E-Mail is required when Default Notify Mechanism is E-mail

Either enter an email address or change the Default Notify Mechanism to a value other than E-mail.

2000

The Scheduled Start Date and Scheduled End Date are required when the Change Requested Status is past the Planning In Progress state

Either add a scheduled start and end date or set the Change Requested Status to Planning In Progress or a status prior to this.

2001

The Actual Start Date, Actual End Date, and Performance Rating are required when Change Request Status is Completed or Closed

Either supply an Actual Start Date, Actual End Date, and Performance Rating, or set the Change Request Status to a value other than Completed or Closed.

2002

Owner or Owner Group are required when Notification Date is set

Either specify an Owner or Owner Group or clear the Notification Date field.

2003

The Term conditions field requires an entry for Rolling Contract

Specify Term conditions in the Rolling Contract field.

2004

The Change Request Previous Status is required when Change Request Previous Status Reason is filled in

Either select a value for Change Request Previous Status or clear the value selected for Change Request Previous Status Reason.

2005

License Type, Full Text License Type and Default Notify Mechanism are required when Support Staff is "Yes"

Either complete all the required fields or set Support Staff to No.

2006

Contract Type is required

Populate the Contract Type field.

2007

Change Requester is required if End of Lease is defined

Either populate the Change Requester field or remove End of Lease from the definition.

2008

Cost Center is required

Enter a cost center.

2009

Expiration Date is required when specifying a Fixed or Rolling Contract term

Enter a value for Fixed Contract or Rolling Contract term.

2010

Notification Date is required when specifying a Fixed Contract term

Enter a value for Fixed Contract term.

2011

The Expiration Date is required

Enter a value for Expiration Date.

2012

The Notification Date is required

Enter a value for Notification Date.

2013

Support Company, Support Organization and Notification Group are all required

Enter values for Support Company, Support Organization, and Notification Group.

2014

Connection Answer 01 is required

Either enter a value for Connection Answer 01 or use a different license type.

2015

Connection Answer 02 is required

Either enter a value for Connection Answer 02 or use a different license type.

2016

Connection Answer 03 is required

Either enter a value for Connection Answer 03 or use a different license type.

2017

Connection Answer 04 is required

Either enter a value for Connection Answer 04 or use a different license type.

2018

Connection Answer 05 is required

Either enter a value for Connection Answer 05 or use a different license type.

2019

Connection Answer 06 is required

Either enter a value for Connection Answer 06 or use a different license type.

2020

Connection Answer 07 is required

Either enter a value for Connection Answer 07 or use a different license type.

2021

Connection Answer 08 is required

Either enter a value for Connection Answer 08 or use a different license type.

2022

Connection Answer 09 is required

Either enter a value for Connection Answer 09 or use a different license type.

2023

Connection Answer 10 is required

Either enter a value for Connection Answer 10 or use a different license type.

2024

Compliance Answer 01 is required

Either enter a value for Compliance Answer 01 or use a different license type.

2025

Compliance Answer 02 is required

Either enter a value for Compliance Answer 02 or use a different license type.

2026

Compliance Answer 03 is required

Either enter a value for Compliance Answer 03 or use a different license type.

2027

Compliance Answer 04 is required

Either enter a value for Compliance Answer 04 or use a different license type.

2028

Compliance Answer 05 is required

Either enter a value for Compliance Answer 05 or use a different license type.

2029

Compliance Answer 06 is required

Either enter a value for Compliance Answer 06 or use a different license type.

2030

Compliance Answer 07 is required

Either enter a value for Compliance Answer 07 or use a different license type.

2031

Compliance Answer 08 is required

Either enter a value for Compliance Answer 08 or use a different license type.

2032

Compliance Answer 09 is required

Either enter a value for Compliance Answer 09 or use a different license type.

2033

Compliance Answer 10 is required

Either enter a value for Compliance Answer 10 or use a different license type.

2034

A Master Certificate Identifier is required when Certificate Group Status is "Attached To Group"

Either specify a master certificate identifier or specify a value other than Attached to Group for Certificate Group Status.

2035

License Type is required

Enter a value for license type.

2036

Target Date is required when Status is not at Draft stage

Either specify a value for the Target Date, or set the Status to Draft.

2037

Site field is required on template

Specify a value for Site.

2038

Client Type is required on template

Specify a value for Client Type.

2039

Company is required on template

Specify a value for Company.

2040

Login ID is required when request type is People

Either specify a value for Login ID, or set the value of the request type to a value other than People.

2041

Relationship Level, Contact Company, Organization, and Department are required when request type is People Organization

Either specify values for Relationship Level, Contact Company, Organization, and Department, or set the value of the request type to a value other than People Organization.

2042

Contact Company, Support Organization, and Support Group Name are required when request type is Support Group

Either specify values for Contact Company, Support Organization, and Support Group Name, or set the value of the request type to a value other than Support Group.

2043

Operational Categorization Tier 1 is required when Create Request is set to Yes

Specify Operational Categorization Tier 1.

2239

First Name, Last Name, Support Company, Support Organization and Support Group field must be left blank when Approval For field is set to Inherent Group/Role

Leave these fields blank when Approval For field is set to Inherent Group/Role.

2241

Inherent Group is required when the Approval For field is set to Inherent Group/Role

Provide a value for the Inherent Group field.

15010

While creating 'Group Watch List' rule, both 'Remedy Login ID' and 'Article ID' should be null

'Remedy Login ID' and 'Article ID' should be blank.

25001

Article Owner Group could not be assigned

An invalid knowledge source was specified. Specify a valid knowledge source.

25002

Article Document ID is required

Specify a document ID for the article.

25003

'Related Article Request Type' is required

Specify the type of the related article ID.

25004

'Related Entity Primary ID' is required

Specify the Related Entity Primary ID.

25005

If adding an article to the watch list, 'Remedy Login ID' is required

Specify a valid 'Remedy Login ID' for the watch list.

25006

At least one field out of 'Remedy Login ID', 'Support Group Name' and 'Article ID' is required

Fill in one of 'Remedy Login ID', 'Support Group Name' or 'Article ID' with a valid value.

25007

For 'Assignment' event, both 'Old Assignee Login ID' and 'New Assignee Login ID' are required

Specify both 'Old Assignee Login ID' and' New Assignee Login ID'.

25008

For 'Status Change' event, both 'Previous Value' and 'New Value' are required

Specify valid values for old and new status.

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