This documentation applies to the 8.1 version of Remedy IT Service Management Suite, which is in "End of Version Support." You will not be able to leave comments.

To view the latest version, select the version from the Product version menu.

Errors for duplicate data

The following table lists error codes from duplicate data.


Error codes from duplicate data

Code

Message

Explanation

300

Duplicate Record On Staging Form

Either delete the duplicate record from the staging form or modify the data in the record to make it unique.

301

Duplicate Record On Target Form

Either delete the duplicate record from the target form or modify the data in the record to make it unique.

304

Navigation Tiers for Company are not unique

Modify the company navigation tiers to make them unique.

305

Login ID exists on the staging form

Either delete the duplicate Login ID from the staging form or modify it to make it unique.

306

Login ID exists on the User Form

Either delete the duplicate Login ID from the user form or modify it to make it unique.

307

An entry with this product categorization and a blank product name already exists on target form

Either delete the entry with the duplicate product categorization and blank product name from the target form or modify them to make them unique.

308

An entry with the product name and manufacturer already exists on the target form

Either delete this entry with the duplicate product name and manufacturer from the target form or modify them to make them unique.

309

An entry with this product categorization and blank product name already exists on the staging form

Either delete the entry with the duplicate product categorization and blank product name from the staging form or modify them to make them unique.

310

An entry with the product name and manufacturer already exists on the staging form

Either delete the entry with the duplicate product name and manufacturer from the staging form or modify them to make them unique.

311

Invalid product alias because a duplicate alias will be created from the Product Catalog staging form

Either delete the duplicate alias from the Product Catalog staging form or modify it to make it unique.

312

Duplicate Site Alias from Site staging form

Either delete the Duplicate Site Alias from the Site staging form or modify it to make it unique.

313

Duplicate Support Group Alias from Support Group staging form

Delete the duplicate Support Group Alias from the staging form or modify it to make it unique.

314

Cannot create company relationship. Global relationship will be created from the PCT:LoadProductCatalog staging form

An association for this product categorization was created for all companies (Global) through PCT:LoadProductCatalog when the Map to Global field is set to Yes for this product categorization on the PCT: LoadProductCatalog form (PCT-ProductCatalog on ProductCatalog.xlsx). Delete the record in the PCT:LoadProdComAssoc form for this product categorization.

315

Cannot create company relationship. Global relationship is already being created from the CFG:LoadGenericProdSerAssoc staging form

Modify the company relationship to make it unique.

316

Cannot create association to the specified company. Global association already exists on target form

Delete the global association from the target form and try again or create an association using a company that is unique.

317

Cannot create association to the specified company. Global association already exists on staging form

Delete the global association from the staging form and try again or create an association using a company that is unique.

318

Cannot create global company relationship. Relationship already exists with other company on target form

Delete the global company relationship with the other company from the target form and try again, or create a global company relationship using another company.

319

Cannot create global company relationship. Relationship already exists with other company on staging form

Delete the global company relationship with the other company from the staging form and try again, or create a global company relationship using another company.

320

Invalid company alias because a duplicate alias will be created from Company staging form

Either delete the duplicate Company alias from the staging form, or create a company alias using a different company.

321

Cannot create company relationship. Global relationship will be created from the CFG:LoadServiceCatalog staging form

Modify the company relationship to make it unique.

322

Duplicate Company Multi-tiered menu structure already exists

The duplicate Company multi-tiered menu structure exists either in the COM:Company form or in the COM:LoadCompany staging form.

323

Alternate Login ID and For Login ID cannot be same

Change either the Alternate Login ID or the For Login ID so they are not the same.

324

Duplicate Script or Decision Tree Identifier on Staging Form

Delete the duplicate script and / or the duplicate decision tree identifier from the staging form, or modify them to make them unique.

325

Duplicate Script or Decision Tree Identifier on Target Form

Delete the duplicate script and / or the duplicate decision tree identifier from the staging form, or modify them to make them unique.

326

Duplicate Group Event Mapping Association on Staging Form

Delete the duplicate group event mapping association from the staging form, or modify it to make it unique.

327

Duplicate Group Event Mapping Association on Target Form

Delete the duplicate group event mapping association from the target form, or modify it to make it unique.

328

Duplicate Decision Tree Branch ID on Staging Form

Delete the duplicate decision branch identifier from the staging form, or modify it to make it unique.

329

Duplicate Decision Tree Branch ID on Target Form

Delete the duplicate decision branch identifier from the target form, or modify it to make it unique.

330

Cannot create association to the specified Support Group because a duplicate association would be created from Template staging form

Create any associations other than those created by the Template staging form.

331

Duplicate Record on Reverse Target Association Form

Delete the duplicate record from the reverse target association form, or modify it to make it unique.

332

Duplicate Support Group on Broadcast Staging Form

Delete the duplicate support group from the broadcast staging form, or modify it to make it unique.

333

Duplicate Solution Alias on Staging Form

Delete the duplicate solution alias from the staging form, or modify it to make it unique.

334

Duplicate Solution Alias on Target Form

Delete the duplicate solution alias from the target form, or modify it to make it unique.

335

Duplicate Change Template on the Staging form

Delete the duplicate change template from the staging form, or modify it to make it unique.

336

Duplicate Change Template on the Target form

Delete the duplicate change template from the target form, or modify it to make it unique.

337

The Signature Identifier must be unique

Change the signature identifier to make it unique.

338

Duplicate impacted area for a default entry

Delete the impacted area being loaded because it will automatically be created by the change.

339

Duplicate Permission Group exists on the Staging Form for People Template Permission Group

Delete the duplicate permission group from the staging form for the People Template Permission Group.

340

Duplicate Support Group Association exists on the Staging Form for People Template Support Group Association

Delete the duplicate support group association from the staging form for the People Template Support Group Association.

341

Duplicate Support Group Functional Role exists on the Staging Form for People Template Support Group Functional Role

Delete the duplicate support group functional role from the staging form for the People Template Support Group Functional Role.

342

Duplicate Template Identifier

Delete the duplicate template identifier.

343

Duplicate Association Identifier

Delete the duplicate association identifier.

344

Duplicate Default Group set to Yes on the Staging Form for People Support Group Association

Set only one default group to Yes on the staging form for People Support Group Association.

345

Duplicate Default Group set to Yes on the Target Form for People Support Group Association

Set only one default group to Yes on the target form for People Support Group Association.

346

Duplicate Record On Target Form with same instance ID

Either delete the duplicate record from the target form or specify a unique instance ID.

347

Duplicate Contract Identifier

Specify a unique contract identifier.

348

Duplicate Incident ID and Service ReconID exist on staging form.

Either delete the duplicate Incident ID and Service ReconID from the staging form or specify a unique Incident ID and Service ReconID.

349

Duplicate Incident ID and Service ReconID exist on HPD:Associations form.

Either delete the duplicate Incident ID and Service ReconID from the HPD:Associations form or specify a unique Incident ID and Service ReconID.

350

Duplicate Default Group set to Yes on the Staging Form for the same Template Name

On the staging form, either set a different Default Group to Yes or use a different Template Name.

351

Duplicate Default Group set to Yes on the Target Form for the same Template Name

On the target form, either set a different Default Group to Yes or use a different Template Name.

352

Cannot create multiple Service or CI on staging form

Either delete the duplicate Service or CI from the staging form, or use a unique Service or CI.

353

Cannot create multiple Service or CI on target form

Either delete the duplicate Service or CI from the target form, or use a unique Service or CI.

354

Duplicate Permission Group exists on the Target Form for People Template Permission Group

Remove the duplicate permission group from the People Template Permission Group target form.

355

Duplicate Support Group Association exists on the Target Form for People Template Support Group Association

Remove the duplicate support group association from the People Template Support Group Association target form.

356

Duplicate Support Group Functional Role exists on the Target Form for People Template Support Group Functional Role

Remove the duplicate support group functional role from the People Template Support Group Functional Role target form.

357

The Corporate ID and Company specified is not unique on People form

Either delete the entry with the duplicate Corporate ID and Company on People form or modify it to make it unique.

358

The Login ID associated to the Corporate ID and Company is not unique

Either delete the duplicate record or modify it to make it unique.

359

Template Name is not unique on CTM:LoadPeopleTemplate

Either delete the duplicate Template Name from CTM:LoadPeopleTemplate or modify it to make it unique.

360

Cannot update people record when Client Type on template is Home-Based Employee

Set the value of Client Type to a value other than Home-Based Employee.

361

The relationship you are trying to create already exists on target form for the specified request type and role

Either delete the duplicate record on the target form or modify it to make it unique.

362

The relationship you are trying to create already exists on staging form for the specified request type and role

Either delete the duplicate record on the staging form or modify it to make it unique.

363

Duplicate Primary Contact set to Yes on the Target Form

Either delete the duplicate record on the target form or modify it to make it unique.

364

Duplicate Primary Contact set to Yes on the staging form

Either delete the duplicate record on the staging form or modify it to make it unique.

35000

Duplicate Knowledge Article on Staging form

The specified Knowledge Article is already present on the staging form.

35001

Duplicate Knowledge Article on Target form

The specified Knowledge Article is already present on the target form.

35002

Duplicate 'additional company' for the article.

Specify a new 'additional company'. The currently specified company is already present as an 'additional company'.

35003

Duplicate 'Business Service' for the article.

Specify a new 'Business Service'. The currently specified company is already present as a 'Business Service'.

35004

Duplicate "Organization - Department" for the article.

Specify a new 'Organization - Department'. The currently specified company is already present as an 'Organization - Department'.

35005

Duplicate "Region-Site Group-Site" combination for the article.

Specify a new 'Region-Site Group-Site'. The currently specified company is already present as a 'Region-Site Group-Site'.

35006

Duplicate "Operational Tiers" for the article.

Specify a new 'Operational Tiers'. The currently specified company is already present as 'Operational Tiers'.

35007

Duplicate "Product tiers" for the article.

Specify a new 'Product tiers'. The currently specified company is already present as 'Product tiers'.

This version of the documentation is no longer supported. However, the documentation is available for your convenience. You will not be able to leave comments.

Comments