This documentation applies to the 8.1 version of Remedy IT Service Management Suite, which is in "End of Version Support." You will not be able to leave comments.

To view the latest version, select the version from the Product version menu.

Enhancements to BMC Service Level Management

This topic lists the new features, enhancements, and changes to the functionality for this release of the product.

Simplified installation

The BMC Service Level Management 8.1 installation has been greatly simplified:

  • To reduce manual user inputs, the number of panels in the installer are reduced. Information from the AR System server is intelligently leveraged by the installer to simplify installation.
  • Related inputs are consolidated into single panels.
  • The Installation Preview panel is easier to read.
  • Most of the application configuration is now removed from the installer. The following configuration modules were removed from the installer, but their instructions are linked below:

For additional instructions on configuring BMC Service Level Management, go to Configuring after installation.

BMC Service Level Management customization using overlays

For details, see Customizing BMC SLM using overlays.

BMC Real End User Experience Monitoring plug-in

The BMC Real End User Experience Monitoring plug-in collects metrics data from a BMC Real End User Experience Monitoring system. The plug-in uses the BMC Real End User Experience Monitoring REST APIs to discover and collect metrics from BMC Real End User Experience Monitoring Watchpoints.

Note

BMC Real End User Experience Monitoring was formerly called BMC Coradiant TrueSight. As a result, the plug-in that you see when you configure the Collection Node will still be called BMC Coradiant TrueSight.

For more information, see the following sections:

BMC Atrium Service Context

Note

Currently, the Service Context display is not accessible from the SLM Console or Dashboards; however, BMC SLM is a provider of data to Service Context.

BMC Atrium Service Context enables you to view critical information about a business service and its performance. Information, such as related incidents, changes, and configuration items (CIs), is displayed in a summarized format that employees across your organization can access. The details that you see on, for example, the incident request, are the same details that are shown in BMC Atrium Service Context in the applications of the BMC IT Service Management Suite. This ensures that everyone in your organization is working with the same information.

Some of the information that you can see includes related CIs, incidents, outage records, and completed changes. Understanding the relationship between a business service and its environment helps you to prioritize your investigations and align your decisions with your service level agreements and the overall goals of the business.

For more information about compatible browsers, see the Compatibility Matrix on the Product Availability and Compatibility page.

For information on configuring BMC Atrium Service Context, see Configuring BMC Atrium Service Context and the BMC Atrium online documentation.

IPv6 support

The BMC Service Level Management application, Collector, and Collection Point all supports the same operating systems and databases for Internet Protocol version 6 (IPv6) as BMC Remedy AR System, as described in Support for IPv6 in the BMC Remedy AR System 8.1 online documentation. You can install the BMC Service Level Management application on an AR System server in an IPv6 configured network and make it accessible to clients on IPv4, IPv6, or both IPv4 and IPv6 (dual stack) configured hosts.

To add a new client in the Collector Console and use IPv6 settings, see Configuring administration settings for the Collector.

New features for supporting applications and tools

The ITSM Foundation contains the common forms, workflows, and data needed to support the applications as well as a repository for data structures that are used by the applications. For information on the new features provided by the applications and tools that support the Foundation, see:

  • Data Management tool.
  • BMC Atrium Core. For more information, see BMC Atrium Core 8.1.00 enhancements.
  • BMC Remedy Action Request (AR) System. For more information, see BMC Remedy Action Request System 8.1.00 enhancements.

Web-enabled dataload tool for Data Management

For general information on data management, see the following topics:

For a list of the BMC SLM out-of-the-box templates, see Configuring an Atrium Integrator job for a Load step.

Discontinuation of BMC Remedy User client and BMC Remedy Alert

Starting with the BMC  Remedy AR  System 8.1 release, the BMC Remedy User and BMC Remedy Alert clients are no longer installed. You can continue to use your BMC Remedy User and BMC Remedy Alert 7.6.04 clients with a BMC Remedy AR System 8.1 server.

For details, see the End of Life statement at http://documents.bmc.com/products/documents/61/94/106194/106194.pdf.

Related topic

Known and corrected issues

This version of the documentation is no longer supported. However, the documentation is available for your convenience. You will not be able to leave comments.

Comments

  1. Andrej Kajzer

    If I want to open this page I get this error even if I refresh page:

    Unable to render {include} The included page could not be found.

    Nov 06, 2013 08:28
    1. Bruce Cane

      Hi Andrej, not sure why this is happening. If I republish the page, the problem seems to go away. I saw your comments for the other two pages, so I will fix those now, too.

      Let me know if you continue to have problems.

      Nov 06, 2013 01:17
  2. Andrej Kajzer

    Bruce,

    on other pages is fine now. But I am still seeing problem on this page. Still same error.

    Nov 07, 2013 01:43
    1. Bruce Cane

      Yes, I see what you mean. The same thing happened when I opened the page. I made a minor edit to the page, then republished it again. Currently, I can see the page content. Let me know if you still have problems with this page. If you do, there is another way to get you the content, until we figure out why this is happening. Apologies for the inconvenience.

      Nov 07, 2013 02:15
      1. Bruce Cane

        Thanks Andrej, ... I guess this means that it's working ok for you now?! (smile)

        Nov 07, 2013 02:39
        1. Andrej Kajzer

          Indeed (smile)

          Nov 07, 2013 02:46
          1. Bruce Cane

            Cool. Let me know if there is anything else that I can do for you.

            Nov 07, 2013 03:21
  3. Krystian Nikolow

    Page still broken.

    Dec 04, 2014 07:39
    1. Bruce Cane

      Hello Krystian,

      The contents of this page are brought in from the SLM 8.1 wiki space. Not sure why the link to that space keeps breaking. I'm looking into it. However, for the moment the link is reestablished and is working.

      Let my know if you have any further issues with this page.

      Thanks.

       

      Dec 04, 2014 10:44