This documentation applies to the 8.1 version of Remedy IT Service Management Suite, which is in "End of Version Support." You will not be able to leave comments.

To view the latest version, select the version from the Product version menu.

Enhancements common to BMC Remedy ITSM Suite applications

This topic describes new or updated features in version 8.1.00 that are common to two or more BMC Remedy ITSM applications:

Simplified installation

The BMC Remedy IT Service Management 8.1 installation has been greatly simplified:

  • To reduce manual user inputs, the number of panels in the installer are reduced. Information from the AR System server is intelligently leveraged by the installer to simplify installation.
  • Related inputs are consolidated into single panels.

The following configuration modules were removed from the installer, but their instructions are linked below:

Configuration module removed from installer Where documented
BMC Atrium Service ContextConfiguring BMC Atrium Service Context for BMC Remedy ITSM applications
Migrating BMC Knowledge Management permission mappings (during upgrades only) Migrating user permissions from the 7.2 and 7.5 releases
Private port queues Adding a private queue port number for Software License Management
Object modification logging Enhancements common to BMC Remedy ITSM Suite applications
Crystal ReportsShowing or hiding Crystal Reports -- the web-only reports are intsalled by default.
Thread setting The installer automatically sets the Fast and List threads to 12 maximum and 8 minimum.

For additional instructions on configuring BMC Remedy IT Service Management, go to Configuring after installation.

Update to the multi-tenancy model

The update to the multi-tenancy model addresses issues related to row level security on the Company ID field (Field ID 112) and Vendor Assignee field (Field ID 60900), which were inaccurately set on the following forms:

  • Main application transactional forms, for example, Help Desk, Problem, and Change
  • Multi-tenant aware child forms of the main application transactional forms, for example, Assignment Log and Impacted Areas
  • Join forms related to the forms mentioned in the preceding two bullets, for example, HPD:HelpDeskAssignmentLogJoin and CHG:CostAssociationJoin

The multi-tenancy update also updates data related to the updated forms.
If this is a first time installation of the BMC Remedy IT Service Management Suite, the update happens during the installation and is transparent to you.
If you are upgrading from an earlier version of the BMC Remedy IT Service Management Suite, the multi-tenancy update is handled by an interactive utility that is integrated with the upgrade installer. For information about installing the multi-tenancy model update during an upgrade, see Update to the multi-tenancy model.

Application menu simplification

The Application flyout menu on the IT Home page has been simplified by removing duplicate access points to applications and utilities.

Updates to the Overview console

The following updates were made to the Overview console:

The Overview console table can be sorted

When you sort the Overview console by clicking the column headers, the rows in the Overview console are no longer grouped first by request type. Instead, it is grouped first by the header on which you clicked. This is now consistent with the behavior of other tables in the BMC Remedy IT Service Management Suite.

Add columns to the Overview console

You can now add columns to, or "extend" the Overview console. For instructions about how to do this, see: Extending the Overview console.

Reduced use of floating user licenses by the Overview console

The simple querying and displaying of BMC Remedy ITSM records in the Overview console no longer consumes a floating user license. For example, some IT managers view the Overview console flashboard to monitor the work load of a group but never view any individual requests. In version 8.1.00, an application floating license is no longer consumed by these users. As in previous versions, an application license is consumed when any individual application item is accessed, either from the console or by other means.

Documentation updates

The BMC Remedy IT Service Management Suite 8.1.00 documentation portal includes end-to-end paths for new installation and upgrade. These paths are designed to lead you from-start-to-finish through a specific path.

This version of the documentation is no longer supported. However, the documentation is available for your convenience. You will not be able to leave comments.