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This documentation applies to the 8.1 version of Remedy IT Service Management Suite, which is in "End of Version Support." You will not be able to leave comments.

To view the latest version, select the version from the Product version menu.
Remedy IT Service Management Suite 8.1 ... Upgrading Upgrading without overlays already present Stage 1 - Setting up a staging server for upgrades without overlays already present

Duplicated staging server setup for upgrades without overlays

To create a duplicated staging server, you need to create an exact duplicate of your production server, including installing the AR System server and all of the ITSM applications and components, as well as any other applications such as BMC Service Impact Manager, Integration for BMC Remedy Service Desk, or BMC ProactiveNet Performance Management before starting the upgrade. If you set up the staging server this way, you can test your system after each upgrade step, because you have a working system at the end of each stage. You can also test the system after upgrading each ITSM application and its components. 

To set up duplicated staging environment for upgrades with overlays

The following diagram and the steps explain how you can set up an accelerated staging server. 

  1. On the staging server, duplicate the installations as on the production server. See, Duplicating the production server installations for upgrades without overlays.
  2. Take a backup of the production database.
  3. Restore the production database copy on the staging database. See, Duplicating the production server database for upgrades without overlays.
  4. Review the restrictions after restoring the database on the staging server with overlays. See, Restrictions after restoring the database on the staging server without overlays.
  5. Upgrade the AR System server. You must run the installer in Upgrade mode.
  6. Proceed with next stages.

This version of the documentation is no longer supported. However, the documentation is available for your convenience. You will not be able to leave comments.

Last modified by Hemant Baliwala on Aug 29, 2014
overlays epd upgrade duplicate staging servers

Comments

  1. Laurent Matheo

    Hi (smile)

    It seems the attached file isn't working?

    When you click on it you see "

    The requested content cannot be loaded.

    Please try again later.

    "

    .

    Aug 28, 2014 04:23
    1. Hemant Baliwala

      Hi Laurent, 

      I have fixed the image. 

      Thanks, 

      Hemant

      Aug 29, 2014 04:29

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Accelerated staging server setup for upgrades without overlays
Duplicating the production server installations for upgrades without overlays
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