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This documentation applies to the 8.1 version of Remedy IT Service Management Suite, which is in "End of Version Support." You will not be able to leave comments.

To view the latest version, select the version from the Product version menu.
Remedy IT Service Management Suite 8.1 ... Upgrading Upgrading with overlays already present Stage 1 - Setting up a staging server for upgrades with overlays already present

Duplicated staging server setup for upgrades with overlays

To create a duplicated staging server, you need to create an exact duplicate of your production server, including installing the AR System server and all of the ITSM applications and components, as well as any other applications such as BMC Service Impact Manager, Integration for BMC Remedy Service Desk, or BMC ProactiveNet Performance Management before starting the upgrade. If you set up the staging server this way, you can test your system after each upgrade step, because you have a working system at the end of each stage. You can also test the system after upgrading each ITSM application and its components. 

To set up duplicated staging environment for upgrades with overlays

The following diagram and the steps explain how you can set up an duplicated staging server. 

  1. On the staging server, duplicate the installations as on the production server. See, Duplicating the production server installations for upgrades with overlays.
  2. Take a backup of the production database.
  3. Restore the production database copy on the staging database. See, Duplicating the production server database for upgrades with overlays.
  4. Review the restrictions after restoring the database on the staging server with overlays. See, Restrictions after restoring the database on the staging server with overlays.
  5. Upgrade the AR System server. You must run the installer in Upgrade mode.
  6. Proceed with next stages.

This version of the documentation is no longer supported. However, the documentation is available for your convenience. You will not be able to leave comments.

Last modified by Hemant Baliwala on May 05, 2014
overlays epd upgrade duplicate staging servers

Comments

  1. Ben Kolp

     The image under the heading "To set up duplicated staging environment for upgrades with overlays" is not appearing. Instead is an image that says "? Unknown Attachment".

    May 05, 2014 09:49
    1. Hemant Baliwala

      Fixed!

      May 05, 2014 09:55
  2. Hemant Baliwala

    Hi Ben, 

    There seem to be some problem. I'll reinsert all the images in this section. Will keep you posted. 

    Thanks,

    Hemant

    May 05, 2014 09:52
  3. Ben Kolp

    Thanks, I can see the image now.

    May 05, 2014 10:16

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Accelerated staging server setup for upgrades with overlays
Duplicating the production server installations for upgrades with overlays
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