Downloading the installation files to upgrade
This topic explains how to obtain the files and the documentation that you need to install the entire BMC Remedy IT Service Management suite. If you need to install only the core BMC Remedy IT Service Management applications (Service Desk, Change Management, Asset Management, Knowledge Management), see.
You can only download installation files from the solution that you purchased (for example, BMC Remedy IT Service Management or BMC Cloud Lifecycle Management). Find the solution that you purchased on the EPD site; from there, you can locate the correct product, version, and installation ZIP files.
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