This documentation applies to the 8.1 version of Remedy IT Service Management Suite, which is in "End of Version Support." You will not be able to leave comments.

To view the latest version, select the version from the Product version menu.

Downloading the installation files to upgrade

This topic explains how to obtain the files and the documentation that you need to install the entire BMC Remedy IT Service Management suite. If you need to install only the core BMC Remedy IT Service Management applications (Service Desk, Change Management, Asset Management, Knowledge Management), see Downloading the BMC Remedy IT Service Management Suite installation files.

Important

You can only download installation files from the solution that you purchased (for example, BMC Remedy IT Service Management or BMC Cloud Lifecycle Management). Find the solution that you purchased on the EPD site; from there, you can locate the correct product, version, and installation ZIP files.

This topic provides information about:

Where to go from here

Preparing your components and applications for an upgrade

This version of the documentation is no longer supported. However, the documentation is available for your convenience. You will not be able to leave comments.

Comments

  1. Kelly Logan

    The link in this line is unresponsive - " You can find information about service packs and patches under [ars81:What's new]." I am using Firefox 31.0.

    Sep 18, 2014 08:46
    1. Bruce Cane

      Thanks Kelly, it looks like this page was referencing some obsolete information. I have updated the references and that link no longer appears. It think it no longer applies.

      Sep 18, 2014 10:07