Defining an application administrator
The application administrator is the person responsible for configuring BMC Remedy ITSM Suite applications.
BMC Remedy ITSM Suite applications are installed with "appadmin" as the default application administrator login ID, which you can use to start configuring the applications. This default user does not have all permissions initially but does have permission to add the required missing permissions.
You can assign application administration permissions to a new or existing user account. For more information about BMC Remedy AR System users, see Access control.
The following procedure sets the minimum information required to enable the application administrator to configure applications. When you configure users, you should modify this application administrator login ID to make it secure.
Note
Always configure people by opening the BMC Remedy ITSM Suite People form from the Application Administration Console. Changes in that form are automatically made in the BMC Remedy AR System User form, but changes in the User form are not made in the People form.
To define the application administrator
Note
The application administrator must have a BMC Remedy AR System license.
- From your browser, log on to BMC Remedy ITSM as
appadmin
. - From the IT Home page and the list of applications, select Administrator Console > Application Administration Console.
- On the Standard Configuration tab, select the appropriate company.
- To use a new user as the administrator, create a record for the new user.
- To use an existing user as the administrator, find the user as follows:
- Click the View link next to Step 4 People.
- In the People form, search for the user.
- Select the user to define as the application administrator.
Information for the selected user appears in the People form.Note
To prevent
appadmin
from being assigned licenses, the application permission groups do not show on the People form forappadmin
.
- Click the Login/Access Details tab.
- In the Unrestricted Access field, select Yes. This is the default.
- In the Application Permission area, click Update Permission Groups.
- In the Permission Group field of the Permission Group dialog box, select each appropriate permission group.
- If licensing applies to a permission group, select a license type. For the Asset Config and Cost Manager permission groups, the license is optional. For the Asset Admin and Asset User permission groups, a license is optional to create and modify configuration items but is required to access additional BMC Remedy Asset Management functionality.
- Click Add/Modify for each permission group.
Application
Permission group
All
AR System > Administrator
Financial > Cost Manager
Foundation > Config Categorization Admin
Foundation > Config Group Mapping Admin
Foundation > Contact Location Admin
Foundation > Contact Organization Admin
Foundation > Licensing
Foundation > Notification Admin
BMC Asset Management application
Asset > Asset Config
BMC Asset Management application using
BMC Remedy Approval ServerFoundation > Approval Admin
BMC Change Management application
Change > Infrastructure Change Config
Release > Release Config
Request > Requester Console Config
(This permission group is used by the Requester console and is not available if BMC Service Request Management is installed.)
Task > Task Application Config
Task > Task Process Config
BMC Change Management application using
BMC Remedy Approval ServerFoundation > Approval Admin
Incident Management feature of BMC Service Desk
Incident > Incident Config
Request > Requester Console Config
(This permission group is used by the Requester console and is not available if BMC Service Request Management is installed.)
Task > Task Application Config
Task > Task Process Config
Problem Management feature of BMC Service Desk
Problem > Problem Config
Task > Task Application Config
Task > Task Process Config
- Click Close.
The application administrator's information is stored in the BMC Remedy AR System User form and the BMC Remedy ITSM People form.
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