This documentation applies to the 8.1 version of Remedy IT Service Management Suite, which is in "End of Version Support." You will not be able to leave comments.

To view the latest version, select the version from the Product version menu.

Data changes during an upgrade installation from BMC Remedy ITSM 7.0.03 patch 009 to ITSM 8.1

This section provides information about the forms into which BMC Software loads new or modified data and about the ARX files:

For BMC Remedy ITSM 7.6.04 and later, the ARX files have been consolidated to improve installer performance.


Back up your database and export your data customizations to an ARX file before you run the BMC Remedy ITSM installer. You can import your customized data into a BMC Remedy ITSM 7.6.04 or later form after the BMC Remedy ITSM installation is finished

This version of the documentation is no longer supported. However, the documentation is available for your convenience. You will not be able to leave comments.