This documentation applies to the 8.1 version of Remedy IT Service Management Suite, which is in "End of Version Support." You will not be able to leave comments.

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Customizing the out-of-the-box survey notification URL

The out-of-the-box survey notification URL provides generic information. Perform this procedure to customize the URL that is sent out with survey notifications.

You must have Administrator permissions to perform this procedure.

To customize the survey notification URL

  1. Open the SYS:Attachments form from the object list.
  2. Search for all records with the Attachment Definition=Survey field.
    These records hold the BMC Remedy Mid Tier URL for each survey link that is sent out.
  3. In the URL field data replace <arserver> and <midtierserver> with the correct server host names that correspond to your environment.
  4. Click Save.

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