This documentation applies to the 8.1 version of Remedy IT Service Management Suite, which is in "End of Version Support." You will not be able to leave comments.

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Customizing support staff notification preferences

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You can customize an individual's notification preferences. This section describes the following tasks:


Notification preferences vary by module, such as the BMC Asset Management and BMC Change Management applications, and by event, such as asset scheduled maintenance. Default notification preferences are predefined for each module and event. If the default settings meet your needs, you do not need to customize the preferences.

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Paging notification forms define how a pager is contacted.

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