Customized BMC Remedy ITSM notifications
Notifications in the BMC Remedy ITSM applications are managed by a dedicated subsystem that sends out notifications. This subsystem enables you to use configuration data to determine which notifications are sent out for a user. You can access this information through the user's people profile record. You can also use data to configure the text of the messages that are sent out.
You can add new notifications by performing the following actions:
- Adding configuration data to define the notifications so that they are displayed in the notification registration interface
- Adding workflow that passes the notification information into the BMC Remedy ITSM Notification Engine
BMC does not recommend making changes to the out-of-the-box notification workflow because the changes might affect the processing of the applications. Instead, add new notifications that support your notification functionality changes, and unsubscribe users from the old notifications. This helps you to preserve notification functionality during an upgrade.
The BMC Remedy ITSM Notification Engine uses the BMC Remedy Email Engine as the mechanism to send out email notifications. The Configuring the Email Rule Engine topic describes how to configure your system for email notifications.