This documentation applies to the 8.1 version of Remedy IT Service Management Suite, which is in "End of Version Support." You will not be able to leave comments.

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Custom configuration

After you have configured your system for standard operation, you can continue to customize your configuration.

The following table describes the steps for a custom configuration. Depending on the applications that you have installed, all steps might not be applicable or required.

Custom configuration steps


Information to configure


Complete standard configuration


Configure BMC Asset Management:

  • BMC Remedy Approval Server
  • Reconciliation Engine


Configure BMC Change Management:

  • BMC Remedy Approval Server


Configure Foundation options:

  • Command Automation
  • Chargeback
  • Costing
  • Data Management


Incident Management feature of BMC Service Desk


Problem Management feature of BMC Service Desk


Release Management module


Configure activities and rules


Requester Console module






Applications that integrate with BMC Configuration Automation for Server, Client, and Network

See the documentation for that module.

Some of the custom configuration information depends on other existing information already being in place. For this reason, use the Standard Configuration tab to perform as much of the configuration as you can.


Then use the Custom Configuration tab described in this section to complete configuration tasks you cannot complete within the Standard Configuration tab, such as providing configuration information for the BMC Remedy ITSM Suite applications.

The Custom Configuration tab on the Application Administration Console provides access to all of the forms that you can use to configure BMC Remedy ITSM Suite.

To begin a custom configuration

  1. Open the Application Administration Console.
  2. Click the Custom Configuration tab.

    Application Administration Console — Custom Configuration tab

  3. Expand an option in the Application Settings list to view the available options.
  4. To open configuration forms, perform either of the following tasks:
    • Double-click an option in the list.
    • Select an option in the list and click Open.
  5. To perform custom configuration, follow the tasks in the order that they are presented in the previous table.

Related topic

Optional custom Foundation configuration

This version of the documentation is no longer supported. However, the documentation is available for your convenience. You will not be able to leave comments.