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This documentation applies to the 8.1 version of Remedy IT Service Management Suite, which is in "End of Version Support." You will not be able to leave comments.

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Remedy IT Service Management Suite 8.1 ... Administering Data Management Spreadsheet usage tips

CTM-LoadSupportGroupAssociation with Support Staff set to Yes

Unknown macro: {multi-excerpt} Data Management loads data hierarchically, in its order of dependence. Data on which other data completely depends is loaded first, and data on which other data does not depend is loaded last. The rest of the data is loaded somewhere in the middle of this continuum based on its dependency.



Unknown macro: {multi-excerpt}

Example

CTM:People data is loaded before CTM:Support Group Association data, because there is a hard dependency on the CTM:People data. However, when a People record has Support Staff set to Yes, at least one support group association has to exist. Because CTM:Support Group Association data is loaded after CTM:People data, it is not possible to validate if at least one valid support group association exists or not. Therefore, when setting Support Staff to Yes, you need to manually check that one support group association will also exist after all of the data has been loaded.

This version of the documentation is no longer supported. However, the documentation is available for your convenience. You will not be able to leave comments.

Last modified by Kelly Holcomb on Aug 13, 2012
support_staff reference dataload_spreadsheets support_group_associations

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