This documentation applies to the 8.1 version of Remedy IT Service Management Suite, which is in "End of Version Support." You will not be able to leave comments.

To view the latest version, select the version from the Product version menu.

Creating the database union structure

After you add new values to the overlay, you create the database union structure.

To create the database union structure

  1. Open the SHR:Union_ConfigurationConsole form in Search mode or New mode.
  2. From the Implementation Area menu, select Overview console.


     If you change the mappings and need to refresh the information displayed in the tables, reselect the Implementation Area menu.

  3. Click Build/Rebuild Database Union Structure.
    This action removes the previous database union structure and adds the new union field or mappings to the new database union structure.

Where to go from here

When the system notifies you that the database union structure build is complete, perform the steps in Viewing records on the Overview console.

This version of the documentation is no longer supported. However, the documentation is available for your convenience. You will not be able to leave comments.