This documentation applies to the 8.1 version of Remedy IT Service Management Suite, which is in "End of Version Support." You will not be able to leave comments.

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Creating a silent.txt file

Before running the silent installer, you must create a silent.txt file that contains the installation options.


A sample input template file named BMCRemedyITSMSuite-ini-template.txt is packaged in the installation disk in the BMCRemedyITSMSuite\windows\Disk1\utility folder for further reference.

To create a silent.txt file

  1. Create the silent.txt file using the following options.





    Sets the installation directory for a product.

    -P installLocation=filePath
    Windows: -P installLocation=C:\Program FilesBMC Software\ARSystem UNIX: -P installLocation=/opt/bmc/ARSystem


    Specifies Java properties that correspond to user inputs.

    -J -J LOGIN=admin -J PASSWORD=admin


    Uninstalls a product or an individual feature.
    Note: It does not remove any BMC Remedy AR System database objects.

    -U productproductName (for example, -U productBMCRemedyITSMSuite)

  2. Make sure there are no Ctrl+M characters in the silent.txt file on UNIX.
  3. Make sure to include the appropriate -P and -J switch with each option.
  4. In the silent.txt file, add or modify the options for the installation to run. See the following table for details:
    Parameters for the silent.txt file



    Installation Location

    -P installLocation=

    The installation path for the application and components on the BMC Remedy AR System server.



    Type the name of one or more BMC Remedy ITSM applications, each separated by a comma. Values include:

    AR System Server Administrator Logon Information


    The fully qualified domain name of the BMC Remedy AR System server where you want to install the product.


    The port number your BMC Remedy Administrator assigned clients to connect to the BMC Remedy AR System server. The default port number is 0 (zero).


    The default user name is Demo.


    The default password is blank. Passwords can be in clear text or encrypted. BMC Software recommends that you encrypt your passwords.

    Software License Management Private Queue


    If you have defined a private queue to be used by Software Licence Management, specify the port number of this queue. This input is optional.



    English is the only language supported in silent mode. Note: Only the value of "English" is supported. This value is case-sensitive.


    Type the value for one or more languages separated by a semicolon (;). en (for English) must always be specified.

    • en (English)
    • fr (French)
    • de (German)
    • it (Italian)
    • ja (Japanese)
    • ko (Korean)
    • pt_BR (Portuguese Brazil)
    • ru (Russian)
    • zh_CN (Simplified Chinese)
    • es (Spanish)
      You can type these values in any order.


    Values are true and false.The default value is true. True makes the BMC Remedy ITSM Suite installer prompt you to select the default currency. This parameter is applicable for new installations only.

    The default value is United States Dollar.

    This parameter is applicable for new installations, and only if the value of the DEFAULT_CURRENCY_INSTALL parameter is true. The available options are:

    • USD/2 (United States Dollar)
    • CAD/2 (Canadian Dollar)
    • EUR/2 (Euro)
    • JPY/0 (Japanese Yen)
    • GBP/2 (UK Pound Sterling)
    • BRL/2 (Brazilian Real)
    • KRW/2 (South Korean Won)
    • KPW/2 (North Korean Won)
    • CNY/2 (Chinese Yuan Renminbi)
    • RUR/2 (Russian Ruble)

    Sample Data


    Values are true and false. The default value is true.True installs sample data.


    Values are true and false. The default value is false. True enables Object Modification Logging but specifying true increases installation time.

    Additional Reports


    BMC Software provides additional reports for customers utilizing SAP Business Objects or Crystal Reports services in their environments. Customers utilizing BMC Analytics for BSM Premium Edition will be able to access these additional reports. Loading these reports will make both the standard BMC Remedy ITSM reports and Crystal Reports available within BMC Software applications. If these additional reports are not loaded, standard BMC Remedy ITSM reports can still be accessed without requiring SAP Business Objects, Crystal Reports, or BMC Analytics servers in the environment. Values are true and false. If you would you like to load these additional reports, specify true.

    BMC Atrium Service Context information


    Enter the name of the BMC Remedy AR System Server for which you want to enable the BMC Atrium Service Context feature.


    Enter the BMC Remedy AR System user name to be used with the BMC Atrium Service Context feature. This back-end user must have BMC Remedy AR System Server Administrator permissions and possess a fixed license.


    Enter the BMC Remedy AR System user's password, if one exists.


    Enter the URL of the Mid Tier that you want to use. You can obtain the Mid Tier host name from the Default Web Path field on the AR Server Configuration form.
    The URL should be entered in the following format: http://<HostName>:<PortNumber>/<ContextPath>


    Enter the BMC Remedy AR System user's Authentication String, if one exists.

    For information about Authentication Strings, see Authentication String Alias introduction.

    BMC Remedy Asset Migration Configuration (Upgrades only)


    Values are true and false.

    True removes BMC Remedy ITSM attributes from the BMC Atrium CMDB. These attributes get removed from the BMC.CORE:BMC_BaseElement form, and derived classes during an upgrade, and is available through joins with the AST:Attributes form.

    -J BMC_ITSM_SKIP_PHASE2Values are true and false. If your are upgrading from 7.0.x to 8.1 and later, choose false.

    This is not required while upgrading from 8.0.00 to 8.1.x

This version of the documentation is no longer supported. However, the documentation is available for your convenience. You will not be able to leave comments.


  1. Maheshwari L

    In the normal installation, in the CI attribute change section, 3 options are available:

    N1) Only Copy CI attributes from CDM to ITSM Foundation

    N2) Upgrade to 8.1.01 but do not remove CI attributes from CDM

    N3) Upgrade to 8.1.01 and remove CI attributes from CDM


    However, in the silent installation, there are only 2 options:

    S1) -J PHASE3_INSTALL_DECISION=true [is probably N1?]

    S2) -J PHASE3_INSTALL_DECISION=false [which is this?]

    What is the equivalent of N2 in the silent mode? Any pointers?

    May 19, 2014 11:20
  2. Hemant Baliwala

    Hi Maheshwari, 

    Please set the following for N2:





    May 20, 2014 03:40