This documentation applies to the 8.1 version of Remedy IT Service Management Suite, which is in "End of Version Support." You will not be able to leave comments.

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Configuring the default web path

To ensure that users can access the application from a browser, complete the following steps.

To configure the default web path

  1. From the IT Home page, open the AR System Administration Console.
  2. Click System > General > Server Information> Advanced tab.
  3. Enter the path to the mid tier in the Default Web Path field, per this format:
    http:// :/arsys/

This version of the documentation is no longer supported. However, the documentation is available for your convenience. You will not be able to leave comments.


  1. Anil Premlall

    Is it possible to configure this setting without the BMC Remedy User client?  I found that I still needed the User Client to configure this setting otherwise mid tier will not work.

    Feb 27, 2013 11:35
    1. Bruce Cane

      I'll look into it Anil.

      Feb 27, 2013 11:52
    1. Ashutosh Deshpande

      Yes, this can be done without user tool.

      You have to use any of the existing / new midtier to access this. By default when you install midtier, "arsys" is the default context. So once you add your AR server in the midtier, you can login to it with an AR admin user such as "Demo". Once logged in to the home page, access "AR System Administration" -> "AR System Administration Console" from the applications list. On the newly opened form you can navigate as what is mentioned in this page. This is exactly similar to how you do it from the user tool.

      Hope this helps.

      Thanks and Regards,

      Mar 03, 2013 02:18