Configuring the BMC Remedy AR System repository for attachments and spreadsheets
The BMC Remedy AR System repository for attachments and spreadsheets must be configured by a user with AR Administrator permissions prior to DMT Users and DMT Admins creating or modifying jobs. The files in this temporary work area will be read by the Atrium Integrator during the Load step.
If you see the following error message when you create or modify a job, contact your AR Administrator before proceeding:
The system setting for Data Management file path is not set, please have your AR Administrator configure this (Jobs may not be run, until this is set)
If you have AR Administrator permissions and you see the error message described above, you can click on the question mark icon, to open the System Settings form directly from the error message.
Before you begin
To complete the following procedure, you must have AR Administrator permissions.
To configure the BMC Remedy AR System repository for attachments and spreadsheets
- From the IT Home page and the list of applications, select Administrator Console > Application Administration Console > Custom Configuration > Foundation > Advanced Options > System Configuration Settings - System Settings and click Open. The System Settings form opens.
In the System Settings form, enter the required information in the Data Management Load File Path field; for example:
For Microsoft Windows:
Enter a fully qualified Universal Naming Convention (UNC) file path as follows for both single and server group installations:
The file path also:
- must end with a backslash
- might need the $ symbol to indicate a drive letter
- must not contain spaces. For example: \\<servername>\C$\datatoool\
In a single server UNIX environment, you can define a local folder (for example /tmp/LoadFiles/) or you can create a mount point (Network File System or other file system) and use /mount/LoadFiles/.
In a server group UNIX environment, you must define a mount point (Network File System or other file system) and use /mount/LoadFiles/.
You must ensure that BMC Remedy AR System can write to your path. If you are using Windows, access to the UNC file path should be restricted to the BMC Remedy AR System environment and secured by Internet Protocol (IP) address filtering. If you are using UNIX, BMC Remedy AR System must have full access to your mount point.
If you have multiple servers in a server group, they must all have Read, Create, and Delete permissions for the folders and files in this path or mount point.
For single server installations, use a local drive for the BMC Remedy AR System server to assist with performance instead of a LAN or WAN. The server must be named and it cannot be defined as \\localhost\.
- Click Save to save your changes.