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This documentation applies to the 8.1 version of Remedy IT Service Management Suite, which is in "End of Version Support." You will not be able to leave comments.

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Remedy IT Service Management Suite 8.1 ... Configuring after installation Configuring projects

Configuring Service Desk Optimization

The following information summarizes the main tasks involved in configuring your Service Desk Optimization project in order to realize Business Service Management.

Standard configuration

For information about the following standard required configuration tasks, see Required Foundation configuration:

Incident Management (BMC Service Desk)
BMC Change Management
BMC Problem Management
BMC Service Level Management

This version of the documentation is no longer supported. However, the documentation is available for your convenience. You will not be able to leave comments.

Last modified by Kathryn Sheridan on Nov 19, 2014
reference service_desk_optimization configuration

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Configuring Service Catalog and Request Management
Configuring Foundation
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