This documentation applies to the 8.1 version of Remedy IT Service Management Suite, which is in "End of Version Support." You will not be able to leave comments.

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Configuring release templates

You can simplify the process of creating release requests by creating release templates for release coordinators. You must have Release Master, Release Config or be a Release User with Support Group Admin permissions to create a release template. You can create templates for any company you have access to.

A Release Master or Release Config can:

  • Select any Support Group of the selected company as the Authoring Group, even if they do not belong to that group.
  • Modify templates created for a company they have access to.

A Release User can:

  • Only select Support Groups of the selected company, for which the Release User is a Support Group Admin, as the Authoring Group.
  • Modify templates created for the support groups, for which the Release User is a Support Group Admin. 

This section provides the following information:

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