Configuring people information
This section describes how to configure information for people in the BMC Remedy ITSM Suite, including each person's company, organization, business and home addresses, desk location, support groups, and other information.
- Access point for the People custom configuration
- People information
- Setting the VIP and Sensitivity fields on People records
- Creating People templates
- Adding people without using templates
- Adding additional contact information for support and non-support people
- Adding people attributes
- Adding additional work information about a person
- Relating CIs to people
- Adding cost centers for people
- Adding login IDs and access rights
- Providing access to people records of other companies
- Resetting a person's password or login ID
- Adding notification information
- Adding alternate approver information
- People Management console
- Deleting people records
Understanding people profiles video
Disclaimer
Although the concepts and procedures presented in this video are correct, the user interfaces shown are not current.
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