Configuring companies and organizational structures
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For all BMC Remedy ITSM foundation forms with status values, BMC Remedy AR System Administrators can change the status of records by selecting from the following options: This section describes how to configure your organization's structural information such as country, geography, and sites.
- Archive (Record can be archived but archiving is not done automatically by the system.)
- Delete (Record can be deleted but deletion is not done automatically by the system.)
- Enabled (Record can be verified for use within the application. This status might or might not be the default status for a record.)
- Obsolete (Record is no longer used but it is kept in the system for reference. The record should not be deleted. If the record is not a people record then it is no longer available for selection. People records with this status remain available for selection.)
- Offline (Record has been taken out of Enabled status for a period of time with the intent of enabling it again in the future. If the record is not a people record then it is no longer available for selection. People records with this status remain available for selection.)
- Proposed (Record has been filled in (or completed); however, it needs verification before being moved to the Enabled state.)
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