Configuring BMC Remedy ITSM applications

Before you can use the BMC Remedy ITSM Suite applications to manage your IT organization, you must add information about the various people, groups, skills, responsibilities, and geographic locations associated with your organization to the applications.

To add information to the BMC Remedy ITSM Suite applications, you must have the following prerequisites:

• Basic knowledge of BMC Remedy Action Request System (BMC Remedy AR System) administration tasks.
• You must configure the following information in the BMC Atrium CMDB before you can configure the BMC Remedy ITSM Suite. This information is required before you can add people.
  • Companies
  • Product Categorization (optional)
  • Site information

For more information about configuring Atrium, see Configuring after installation.

Getting started with configuring applications

The following information describes the high level steps that you follow to configure your BMC Remedy ITSM Suite.

Continuing with configuring applications

The following information lists the main configuration areas for the core BMC Remedy ITSM applications:

• BMC Remedy ITSM templates
• BMC Asset Management:
  • Settings
  • Creating CIs
  • Creating contracts
  • Software license management
  • Asset Inventory management
• BMC Change Management:
  • Risk assessment
  • Calendar preference settings
  • Change prioritization
  • Rules
  • Approvals (for information about approval rules, see Approval rules and Defining approval rules)
  • Release Management module
  • Task Management System
• Flashboards:
  • ROI
  • KPI
• BMC Service Desk
  • Email Rule Engine (rules-based email or RBE)
  • Incident Management feature of BMC Service Desk:
  • • Decision Tree
    • Scripts
    • Settings
    • Rules
    • Priority and weight ranges
    • Work info inbound and outbound communications
  • Problem Management feature of BMC Service Desk:
    • Rules
    • Priority and weight ranges

    • Hiding or Displaying the Task and Category tab

Related topics

Configuring BMC Service Level Management
Configuring BMC Service Request Management
Configuring BMC Knowledge Management