This documentation applies to the 8.1 version of Remedy IT Service Management Suite, which is in "End of Version Support." You will not be able to leave comments.

To view the latest version, select the version from the Product version menu.

Component overview and integration diagrams

The product versions described in this deployment architecture are based on compatibility with the Business Service Management (BSM) 8.6.1 Interoperability guidelines.

Overview diagrams

The following table lists the BMC Remedy ITSM stack components and the provides a related overview diagram.



BMC Atrium CMDB and BMC Remedy ITSM environment:

  • BMC Remedy Action Request System 8.1
  • BMC Asset Management 8.1
  • BMC Change Management 8.1
  • BMC Service Request Management 8.1
  • BMC Atrium CMDB 8.1
  • BMC Atrium Single Sign On 8.1
  • BMC Knowledge Management 8.1

BMC Atrium Orchestrator environment:

  • BMC Atrium Orchestrator Platform
  • BMC Atrium Orchestrator Content 20.12.03

BMC Analytics for BSM environment: BMC Analytics for Business Service Management (BSM) 7.6.05 for BMC Remedy ITSM Suite 8.1

BMC Dashboards for BSM environment:

  • BMC Dashboards for Business Service Management (BSM) 7.7 for BMC Remedy ITSM Suite 8.1
  • SAP BusinessObjects Business Intelligence Platform 4.0 SP02 P16 (for BMC Analytics for BSM)

Integration diagram

The following diagram illustrates the integration methods and data flow specific to BMC Remedy ITSM 8.1.

Click here to download a Microsoft Visio file containing a copy of this diagram, which you can customize to represent your own environment.


The following BMC product name abbreviations are used in the diagram:

  • BAO = BMC Atrium Orchestrator
  • BBNA = BMC Network Automation
  • BBSA = BMC Server Automation
  • BPPM = BMC ProactiveNet Performance Management

Integration methods and data flow for BMC Remedy ITSM 8.1

This version of the documentation is no longer supported. However, the documentation is available for your convenience. You will not be able to leave comments.


  1. Przemyslaw Tomczuk

    this looks good.

    Would you have the visio version of the diagram?



    Jan 25, 2015 05:30
    1. Bruce Cane

      Hi Przemyslaw,

      Yes, a Visio version of the diagram is attached to this page. If you click that paper clip icon at the top of the page, it will open a window from which you can download the Visio file.

      Let me know if you have any difficulty with it.



      Jan 26, 2015 03:53
  2. Przemyslaw Tomczuk

    Right - got it (big grin)

    I obviously do need another coffee :>


    Jan 28, 2015 04:14
    1. Bruce Cane

      Good! Glad you got it ok.

      Enjoy that second cup of coffee. (smile)

      I'd be lost without mine!


      Jan 28, 2015 09:45
  3. Wallace Roets

    Can I request SmartIT and MyIT be included in here as well?

    Mar 05, 2015 04:03
    1. Bruce Cane

      Hi Wallace,

      We've had other requests for this and I know that a new diagram is in the works.




      Mar 05, 2015 01:06
    1. Bruce Cane

      Quick update, ... I have a meeting scheduled for later in the month with the architect responsible for this area, specifically to look at updating the diagram.

      Mar 10, 2015 08:35
  4. Steven Casey

    I'm trying to find the data definitions, aka the database diagrams for 8.x.  Where may I find them?  Thank you in advance.

    Mar 16, 2015 03:44
    1. Bruce Cane

      Hi Steven, I'll see what I can find out for you.

      Mar 17, 2015 09:05
    1. Bruce Cane

      Hi Steven,

      I have been able to locate a set of Entity Relationship Diagrams that are about 5 years old, and that predate the 8.0 release. The major interactions are still likely the same, but there will have been some adjustments over the past 5 years. 

      The architects who pointed me to these diagrams have let me know that new ones are being prepared and should be available soon.

      I can provide you with the pre 8.0 diagrams if you like, or would you prefer to wait for the new diagrams to be ready?

      Mar 18, 2015 12:16
    1. Bruce Cane

      Hi Steven,

      I've made some additional inquiries and confirm that currently, there is nothing more recent than the ERDs that I mentioned in my earlier reply.

      Let me know if you'd like to see those.

      Apr 01, 2015 12:36
      1. Radhika Narayanan

        Hi Bruce, Can you please send me ITSM , CMDB, SLM & SRM ERDs, latest and whatever you have? Thanks



        Nov 16, 2015 03:38
  5. Steven Casey

    Hi Bruce, please send what you have.  Thanks so much!

    Apr 09, 2015 11:41