This documentation applies to the 8.1 version of Remedy IT Service Management Suite, which is in "End of Version Support." You will not be able to leave comments.

To view the latest version, select the version from the Product version menu.

Completing an upgrade

To complete an upgrade, perform the following steps.

To complete an upgrade

  1. Compare the customized data that you exported before installing the current product to the product's data. Re-import your legacy data needed to run your application.
  2. Compare the customized workflow that you exported before installing the current product to the product's workflow. Re-import your legacy workflow, or manually modify the workflow needed to run your application.
  3. Use BMC Remedy Developer Studio to restore views of forms where UI layout was changed.
  4. Compare the legacy workflow that you had disabled to make sure there were no new changes, before you re-disable them.

This version of the documentation is no longer supported. However, the documentation is available for your convenience. You will not be able to leave comments.

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