Company types and multi-tenancy
BMC Remedy ITSM Suite supports different types of companies, described in the following table. You select a company type when you create a company.
Used by multi-tenancy?
External companies for which you provide services
Other companies that you want to reference on the People form
Must be specified for each product identified in the product catalog
Companies for which you provide support
Third-party suppliers of products; used by BMC Asset Management
Third-party vendors that provide services for you
A company that is contracted to provide IT management services to other companies (Operating companies). In a Hub and Spoke environment, the company that is resident on the hub server to provide IT management services to other companies must be defined as a Service Provider company. Operating companies are resident on the spoke servers.