Company types and multi-tenancy
BMC Remedy ITSM Suite supports different types of companies, described in the following table. You select a company type when you create a company.
Company types
Company type | Description | Used by multi-tenancy? |
|---|---|---|
Customer | External companies for which you provide services | Yes |
Generic Contact | Other companies that you want to reference on the People form | Yes |
Manufacturer | Must be specified for each product identified in the product catalog | No |
Operating | Companies for which you provide support | Yes |
Supplier | Third-party suppliers of products; used by BMC Asset Management | No |
Vendor | Third-party vendors that provide services for you | Yes |
Service Provider | A company that is contracted to provide IT management services to other companies (Operating companies). In a Hub and Spoke environment, the company that is resident on the hub server to provide IT management services to other companies must be defined as a Service Provider company. Operating companies are resident on the spoke servers. | Yes |
Comments
"Operating companies that are resident on the spoke servers. " – is this sentence complete?
Hi Duncan,
Thanks for your comment. I have updated the sentence.
Thanks,
Hemant
A matrix about what each of these customer types depict in ITSM modules will be helpful to co-relate the technical implication of using these options. e.g. support company are generally configured as operating company.
Hi Guruprasad,
The following topic provides more info about company types and also provides the below example. Please check and let me know if that info helps:
https://docs.bmc.com/docs/display/public/itsm81/Foundation+objects
Regards,
Sirisha