This documentation applies to the 8.1 version of Remedy IT Service Management Suite, which is in "End of Version Support." You will not be able to leave comments.

To view the latest version, select the version from the Product version menu.

Change Management permissions

The following permissions are available in BMC Change Management 8.1.00.


  • To edit a change request the user must have write license on the BMC Remedy Action Request server and the BMC Change Management application. To view existing change requests or submit a new change request, you must have read license on the BMC Remedy Action Request server.
  • You do not need any specific permission to add a new work info or edit a work info that is not locked. However, you must belong to one of the change permission groups.
  • Only Infrastructure Change Master can modify the change request after the change request is closed. 
  • Except for the Infrastructure Change Config User, all other users can access the Product Catalog console from the Applications menu.
  • A user with only Infrastructure Change User permission and Change Approver's functional role can modify a change request without being a member of the assigned group.

To understand the functional roles in BMC Change Management, see User roles in the change request lifecycle.

This version of the documentation is no longer supported. However, the documentation is available for your convenience. You will not be able to leave comments.


  1. Foued Ben hadj ali

    Hi it is not possible to export this into PDF => the description of each permission is not included.


    Oct 08, 2013 02:50
    1. Bruce Cane


      Can you describe the steps that you are taking to create the pdf?


      Oct 08, 2013 07:24
  2. Foued Ben hadj ali

    Thanks for your reply,

    I first go to tools -> Export PDF, then I keep the "Default PDF Template value" and I click start export. The PDF obtained does not list the Change Management Permissions, but only the release ones.


    Oct 08, 2013 07:38
    1. Bruce Cane

      It looks like the Change Management permissions are linked to from the Change Management 8.1 space. This probably is why they don't appear in the pdf that you created from this page.

      If I may suggest, go to this link: and run the pdf creation from there. This is the top level permissions topic in the Change Management 8.1 space. Let me know if you have any further problems.

      Oct 08, 2013 08:36
  3. Foued Ben hadj ali

    OK thank you.

    Oct 08, 2013 02:40