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This documentation applies to the 8.1 version of Remedy IT Service Management Suite, which is in "End of Version Support." You will not be able to leave comments.

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Remedy IT Service Management Suite 8.1 ... Key concepts Architecture Command Automation Interface

CAI plug-in

The primary purpose of the CAI plug-in is to transmit events to other back-end applications.

Due to the dynamic nature of the field mappings for each command, and because it is not possible to use workflow to push values to dynamic fields, the CAI plug-in provides a mechanism to dynamically map data to fields. For example, the command to generate a back-end request consists of dynamic field values that can be mapped to any field on the back-end interface forms. Additionally, the CAI plug-in helps address problems that arise with incompatible permission models.

This version of the documentation is no longer supported. However, the documentation is available for your convenience. You will not be able to leave comments.

Last modified by Kathryn Sheridan on Mar 25, 2013
concept cai_plug-in

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Command Automation Interface
Phases of use with TMS
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