Business value

BMC Remedy OnDemand and BMC Remedy IT Service Management (BMC Remedy ITSM) address the following business goals:

Effective collaboration and reporting
IT transparency (visibility of costs and business-value contributions)
Improvements from tool and process standardization
Flexible and agile services
Fast tracking of your ITIL initiatives
Support for multi-tenancy and multi-lingual implementations
Single, central, shared data model

How BMC provides value

BMC provides a one-stop solution that is single suite of products that supports all your ITIL service support needs — from architecture to integration and implementation to support.

Provided capabilities	Value path
IT asset management natively integrated with a full suite of service support applications	Service Asset Lifecycle
Service desk consolidation that unifies all service desks onto a single, integrated platform Reduced calls to the service desk by fully automating service requests and integrating with the BMC Remedy Service Desk workflow engine Best practice Incident Management processes to manage the entire incident resolution process in order to restore service as quickly as possible Best practice Problem Management processes to remove defects from the IT infrastructure, eliminate recurring incidents, and stabilize the environment	Service Desk Optimization
Tightly integrated Knowledge Base that provides ready access to common solutions, known errors, and workarounds to expedite incident resolution Self-service for searching FAQs, known solutions, and workarounds to common issues that encourages user self-sufficiency and reduces call volumes A service catalog that enables you to view the details and relationships of IT and business services and add new services to your service model	Service Catalog and Request Management
Streamlined change and release process and approvals	Comprehensive Change and Release Management

Business value

How BMC provides value

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